Ramiyah Robertson
Raleigh,NC
Summary
Customer-focused professional with a strong background in customer service, retail leadership, and problem solving. Experienced in managing transactions, resolving customer issues, and supporting team success. Adaptable, tech-savvy, and equipped to thrive in a remote environment. Committed to providing excellent service and building positive customer relationships.
Overview
3
3
years of professional experience
Work History
Teacher
Refuel
Raleigh, NC
12.2024 - Current
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Greeted customers, answered questions, and provided assistance with purchases.
Team Lead/Supervisor
Rue21
Raleigh, NC
07.2024 - 12.2024
- Recommended, selected and located merchandise based on customer desires.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered store and merchandise questions and led customers to wanted items.
Cashier
Food Lion
Raleigh, NC
10.2022 - 05.2023
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Used suggestive selling techniques to promote add-on sales.
Cashier Team Lead
H&M Hennes & Mauritz
Raleigh, NC
03.2022 - 08.2022
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Drafted reports on customer service performance metrics.
Education
High School Diploma -
Charles E. Shea Highschool
Pawtucket, RI06-2021
Skills
- Verbal and written communication
- Problem Solving and Conflict Resolution
- Computer literacy
- Adaptability and multitasking
Affiliations
- Outside of my professional life, I am a creative individual who values personal growth, family connections, and elf-reflection. These qualities help me bring patience, empathy, and innovative thinking into my work, especially in remote settings where self-discipline and initiative are essential.
Timeline
Teacher
Refuel
12.2024 - Current
Team Lead/Supervisor
Rue21
07.2024 - 12.2024
Cashier
Food Lion
10.2022 - 05.2023
Cashier Team Lead
H&M Hennes & Mauritz
03.2022 - 08.2022
High School Diploma -
Charles E. Shea Highschool