Ram Kumar Basnet
As assistant chief steward.
Summary
Proven leader and innovative culinary professional with extensive experience as Owner Chef and Chief Steward at Tasty Tail Bar&restaurant. Excelled in operational efficiency, achieving significant financial growth through strategic planning and cost control. Skilled in fostering strong client relationships and leading high-performing teams. Expertise in basic food hygiene and adept at applying computer technology to enhance business operations.
Overview
24
24
years of professional experience
Work History
As Owner Chef,chief Steward.
Tasty Tail Bar&restaurant.
01.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Expanded business into new markets, cond
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Improved team productivity by introducing innovative project management tools and techniques.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Incharge
Anomol Bar &restaurant With Lodge.
12.2009 - 10.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Chief Steward
Lexington Gloria Hotel
11.2007 - 11.2009
- Participated in regular management meetings, providing valuable insights and recommendations that positively impacted overall operations.
- Handled escalated customer complaints promptly and professionally, ensuring satisfactory resolutions that reinforced brand loyalty among guests.
- Optimized work schedules to ensure adequate staffing during peak periods while minimizing labor costs.
- Ensured seamless event execution by coordinating with various departments for logistics, staffing, and other event requirements.
- Collaborated closely with executive chefs to develop menus that catered to guests'' preferences while adhering to budgetary constraints.
- Mentored junior stewards through ongoing coaching sessions, fostering professional growth within the team members.
- Demonstrated sound financial acumen by accurately forecasting budgetary needs and strategically allocating resources.
- Facilitated smooth operations during large events by effectively delegating tasks and monitoring team progress throughout the function''s duration.
- Enhanced guest experience by implementing effective standard operating procedures and maintaining quality services.
- Spearheaded initiatives aimed at improving employee morale, resulting in improved staff retention rates over time.
- Increased staff efficiency through comprehensive training programs and continuous performance evaluations.
- Developed strong relationships with suppliers for timely deliveries, negotiating favorable terms, and securing high-quality products.
- Achieved consistency in service excellence through regular reviews of staff performance and provision of constructive feedback.
- Streamlined inventory management with regular audits, ensuring proper stock levels and reduced wastage.
- Played an instrumental role in achieving high scores during external audits by maintaining strict compliance with industry standards and best practices.
- Assisted in recruiting top talent for stewarding positions, enhancing the overall skill set of the workforce.
- Implemented cost-saving measures in purchasing processes, reducing overall expenses without compromising on quality or service standards.
- Managed a diverse team of stewards, promoting effective communication and teamwork among staff members.
- Maintained impeccable cleanliness and sanitation standards, adhering to local health regulations and guidelines.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Kitchen Shift Leader Stewarding.
Al Raha Beach Hotel
01.2001 - 02.2006
- Reduced food waste through effective inventory management and proper storage techniques.
- Oversaw daily prep tasks to maintain adequate stock levels for smooth service throughout shifts.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs.
- Handled catering orders efficiently, coordinating with event planners to ensure successful execution of off-site functions requiring culinary services when required.
- Maintained a clean, safe, and sanitized work environment in compliance with health regulations.
- Increased overall productivity within the kitchen team through cross-training initiatives aimed at enhancing staff versatility and adaptability.
- Promoted a culture of continuous learning among staff members by sharing industry trends and best practices from trade publications or conferences attended.
- Conducted regular staff meetings to address concerns, share updates, and provide ongoing training opportunities.
- Managed scheduling for kitchen staff to ensure adequate coverage during peak service hours.
- Boosted employee morale by fostering a positive team atmosphere and recognizing exceptional performance.
- Ensured thorough preparation for health inspections by maintaining detailed records of cleaning schedules and sanitation efforts.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
Steward
Radisson Hotels, LLC
01.2001 - 12.2001
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
Education
School Leaving Certificate Passed - Account, Hospitality.
Shree Sidhikali Higher Secondary School
Thimi Bhaktapur 12.1999
Skills
Application of diploma in computer
Basic product knowledge training alraha beach hotel abudhabi uae
Basic food hygiene and personal hygiene training alraha beach hotel abudhabi uae
Incipient level course in fire fighting in alraha beach hotel abudhabi uae
Train the trainer training alraha beach hotel abudhabi uae
Personal hygiene & handing of chemical haccp standards from Johnson diversity doha qatar
Languages
English, nepali, hindi, Arabic, urdu,sinhala,Japan
Full Professional
Timeline
As Owner Chef,chief Steward.
Tasty Tail Bar&restaurant.
01.2015 - Current
Incharge
Anomol Bar &restaurant With Lodge.
12.2009 - 10.2014
Chief Steward
Lexington Gloria Hotel
11.2007 - 11.2009
Kitchen Shift Leader Stewarding.
Al Raha Beach Hotel
01.2001 - 02.2006
Steward
Radisson Hotels, LLC
01.2001 - 12.2001
School Leaving Certificate Passed - Account, Hospitality.
Shree Sidhikali Higher Secondary School
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