Ramla EIE
Edmonton,AB
Summary
Highly motivated and detail-oriented professional with a comprehensive understanding of regulatory compliance and CRM database management. Proven ability to ensure data accuracy, maintain client documentation integrity, and support operational efficiency. Adept at working both independently and collaboratively, committed to contributing to a dynamic team environment and enhancing process efficiencies. Fluent in financial terminology and proficient in MS Suite, organized and dependable, successfully managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pearson Educational Measurement
03.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
Coordinator
CBI Home Health
05.2018 - 02.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with AHS to ensure proper documentation on behalf of clients.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Education
Bachelor of Arts - English Language And Literature
York University
Toronto, ON02.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Collaboration
- Organizational ability
- Editing and proofreading
- Excellent Communication
- Precision and Attention to Detail
- Excellent time management skills
Languages
English
Native language
Arabic
Advanced
C1
Timeline
Customer Service Representative
Pearson Educational Measurement
03.2022 - 05.2024
Coordinator
CBI Home Health
05.2018 - 02.2021
Bachelor of Arts - English Language And Literature
York University
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