Ramla Khalid
Allen,TX
Summary
Flexible and focused team player with expertise in customer relationship management, outbound sales, HR proficiencies, strategic planning and time management. An organized individual recognized for transposing large amounts of data with accuracy and speed. Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients and building strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Advisor II, Sales
Concentrix
07.2024 - Current
- Conducted approximately 40 outbound calls per day to verify merchant acceptance and accurately recorded acceptance details.
- Managed email correspondence with merchants/suppliers, documenting and tracking acceptance responses.
- Explained updated payment methods and processes to merchants/suppliers, ensuring clear understanding and compliance.
- Researched and resolved leads requiring additional information to ensure accurate processing.
- Delivered service that consistently met or exceeded contractual Key Performance Indicators; 98% quality audit score throughout.
- Clarified customer requirements through probing questions, used decision-support tools, and provided effective resolutions.
- Actively listened to customer needs and concerns, demonstrating empathy to build rapport and enhance customer relationships.
- Greeted customers with professionalism and friendliness, building excellent rapport, while following the agreed-upon script verbiage.
- Maintained a comprehensive knowledge of client products and services to better assist customers.
- Prepared and maintained accurate work, including detailed account notations as required
Client Relationship Manager
Columbus Technology Solutions
10.2023 - 03.2024
- Developed and maintained relationships with clients to ensure customer satisfaction
- Identified new business opportunities through research and analysis of client needs
- Maintained accurate records of client interactions and transactions
- Provided timely responses to customer inquiries, requests, and complaints
- Conducted regular meetings with clients to discuss their current requirements
- Created detailed reports on customer relations activities and performance metrics
- Analyzed data from surveys and other sources to determine customer satisfaction levels.
Recruitment Consultant
Vaega Ltd
06.2022 - 02.2023
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives, to ensure hiring employees that are assets for the company
- Verified applicant references and employment details, to ensure a fair recruitment process
- Successfully hired numerous employees that added value to the client companies
- Operated and maintained applicant tracking and candidate management systems
- Supported programs by preparing worksheets, gathering communication materials and coordinating meetings.
Data Analyst
Fueling Brains
06.2021 - 05.2022
- Data collection through online video conferences with clients, achieving client satisfaction
- Presenting and analyzing data; preparing reports on different levels
- Researched and resolved issues regarding integrity of data flow into databases
- Successfully eradicated numerous errors and saved countless wasted hours
- Utilized data visualization tools to effectively communicate business insights which then successfully assisted the CEO in presentations at board meetings.
Intern
Pakistan Poverty Alleviation Fund
07.2019 - 08.2019
- Interned in the finance department; worked directly under the General Manager-Finance
- Provided clerical support throughout the department, cut down on staff's legwork, by 70%
- Sorted, organized and maintained files, making it easier for staff to access records
- Took meeting notes and compiled paperwork to support department
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Education
Master of Science - Innovation & Entrepreneurship
National University of Sciences And Technology
12.2022
Bachelor of Science - Leadership & Management
National Defense University
08.2020
Skills
- Data Accuracy
- File Management
- Proofreading
- Error Identification
- Client Relations
- Employee Hiring
- Human Resources Support
- Candidate Sourcing
- Goal-Oriented
- Data entry proficiency
- CRM software proficiency
- Detail Oriented
- Empathy and patience
- Outbound Sales
- Customer Relationship Building
Volunteer Experience
April - June, 2023
MY Project USA - Columbus, Ohio
- MY Iftar Kitchen Project - During the month of Ramadan, helped pack and sort meals for the needy who were fasting.
- MY Family Pantry project - Helped sort and package donations form the Mid-Ohio Food Bank and feed more than 100 vulnerable families on a weekly basis.
May - August, 2017
English Teacher - Islamabad, Pakistan
- Volunteered as a 5th-grade English teacher at a school for minority Christian children in an underserved community.
Timeline
Advisor II, Sales
Concentrix
07.2024 - Current
Client Relationship Manager
Columbus Technology Solutions
10.2023 - 03.2024
Recruitment Consultant
Vaega Ltd
06.2022 - 02.2023
Data Analyst
Fueling Brains
06.2021 - 05.2022
Intern
Pakistan Poverty Alleviation Fund
07.2019 - 08.2019
Master of Science - Innovation & Entrepreneurship
National University of Sciences And Technology
Bachelor of Science - Leadership & Management
National Defense University
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