Ramla Mohamud
New Hope,MN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
North Hennepin Community College
01.2023 - 02.2024
- Managed scheduling and confirmed appointments, ensuring efficient coordination of administrative tasks
- Provided exemplary customer service by warmly welcoming and directing visitors to appropriate personnel
- Utilized a multi-line telephone system to promptly answer and redirect incoming calls, maintaining a courteous and professional demeanor
- Addressed client inquiries and provided assistance with general questions, offering guidance and direction as needed
- Demonstrated ability to work in a collaborative, team-based environment, contributing to the overall success of the administrative team
- Investigated and addressed customer complaints by identifying problems and putting workable solutions in place, building trust and satisfying customers
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Beauty Advisor
Clinique Cosmetics
07.2023 - 11.2023
- Followed up with customers to increase satisfaction with purchases and services.
- Wrapped, boxed and weighed bakery department products.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Processed payments, entering sales in register for prompt customer service.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Marketing/ Business Analytics
Metropolitan University
01.2026
Business Transfer Pathway
North Hennepin Community College
01.2023
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Digital communication and marketing tools proficiency
- Cultural sensitivity and inclusivity
- Self-motivated and accountable
- Payment Distribution
- Employee Communications
- Account Reconciliation
- Multi-Line Telephone Systems
- Marketing
- Customer Service
- Research and Analytical Skills
- Microsoft Excel
- Data Management
- Confidentiality and Data Protection
- Computer Skills
- Training and coaching
- Documentation and control
- Dedicated Team Player
- Resourceful
- Spreadsheet development
- Time Management
- File Organization
- Professional and mature
Employer
Tracii Hunter
Volunteer Experience
Outgoing Volunteer, Yuspire, Supported non-profit organizations with daily operational tasks and requirements., Worked diligently to achieve measurable impact and support the organization's mission., Effectively managed multiple priorities with a proactive and positive attitude., Took on additional responsibilities to support team objectives and contribute to overall success., Enhanced support capabilities by developing a comprehensive understanding of relevant services and professionals suitable for clients., Delivered effective case management and client advocacy services with a caring and professional demeanor., 09/2022, 09/2023
Timeline
Beauty Advisor
Clinique Cosmetics
07.2023 - 11.2023
Administrative Assistant
North Hennepin Community College
01.2023 - 02.2024
Marketing/ Business Analytics
Metropolitan University
Business Transfer Pathway
North Hennepin Community College
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