Ramleen Kaur

• Supervised agency database system to ensure peak performance
• Strengthened IT security infrastructure by identifying risks and applying strategic enhancements
• Streamlined interactions to improve communication between technical and non-technical groups
• Coordinated with vendors for procurement of IT products or services as needed
• Resolved record-breaking backlog of support tickets following major system malfunction
• Maintained up-to-date case documentation for future reference

• Lead the code development process, including design, performance, observing code standards, code
review, and thorough testing
• Generate reports requested by members utilizing PowerOn and Symitar applications
• Identify potential security risks and devise system updates to safeguard confidential data
• Handle incoming tickets and defects at any given time, including preliminary debugging, triaging,
and escalating
• Engage in client communications for all essential functions including data translation,
exploration and strategizing solutions

• Lead developer for Indiana Department of Transportation
• Built and maintained SQL scripts, indexes, and complex queries for data analysis, data imports and
  extraction for various federal contracts
• Aided in development, execution, and maintenance of disaster recovery plans for all data services
• Handled incident, break-fix and problem tickets assigned to application production support
• Involved in SDLC implementation, upgrades, analysis, testing, validation and go-live assistance till post implementation support
• Converted business requirements into technical solutions