Rammah Mozeb
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Housekeeping Manager
Time New York Hotel
New York, NY
07.2021 - 12.2023
- Established cleaning standards for all departments within the hotel property.
- Performed quality control inspections for guest rooms and public areas.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Coached staff on strategies to enhance performance and improve customer relations.
Housekeeping Office Coordinator
Time New York Hotel
New York, NY
06.2017 - 03.2020
- Resolved customer service issues related to housekeeping services promptly.
- Assisted in setting up conference rooms for meetings or events.
- Prepared reports summarizing daily activities and submitted them to management.
- Answered phones in a professional manner and directed calls appropriately.
- Collaborated with other departments such as engineering, front desk, and security, as needed.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Guest Service Agent
Time Nyack Hotel
Nyack, NY
05.2016 - 06.2017
- Greeted guests with a friendly and welcoming attitude.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Processed guest payments quickly and efficiently.
- Registered guests into the computer system accurately and efficiently.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Provided information regarding room availability and rates to potential customers.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
Education
High School Diploma -
Brooklyn Collaborative High School
Brooklyn, NY06-2009
Skills
- Supervisory skills
- Guest Relations
- Department coordination
- Work Prioritization
- Vacuuming and sweeping
- Task Delegation
- Customer service-focused
- Supply Inventory Management
- Payroll understanding
- Quality improvements
- Quality assurance and control
- Performance Improvements
Languages
Arabic
Professional
Timeline
Housekeeping Manager
Time New York Hotel
07.2021 - 12.2023
Housekeeping Office Coordinator
Time New York Hotel
06.2017 - 03.2020
Guest Service Agent
Time Nyack Hotel
05.2016 - 06.2017
High School Diploma -
Brooklyn Collaborative High School
Similar Profiles
Wesley SlocumWesley Slocum
Accounting Manager at The Time New York HotelAccounting Manager at The Time New York Hotel
Relyndis Ebote EkomenzogeRelyndis Ebote Ekomenzoge
Housekeeping Team Leader at TIME Facilities Management (TIME Asma Hotel)Housekeeping Team Leader at TIME Facilities Management (TIME Asma Hotel)
Jennifer Tapia HernandezJennifer Tapia Hernandez
GRA at New York - New York Hotel and CasinoGRA at New York - New York Hotel and Casino