Rammah Mozeb
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Housekeeping Manager
Time New York Hotel
New York , NY
2021.07 - 2023.12
- Established cleaning standards for all departments within the hotel property.
- Performed quality control inspections for guest rooms and public areas.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Coached staff on strategies to enhance performance and improve customer relations.
Housekeeping Office Coordinator
Time New York Hotel
New York , NY
2017.06 - 2020.03
- Resolved customer service issues related to housekeeping services promptly.
- Assisted in setting up conference rooms for meetings or events.
- Prepared reports summarizing daily activities and submitted them to management.
- Answered phones in a professional manner and directed calls appropriately.
- Collaborated with other departments such as engineering, front desk, and security, as needed.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Guest Service Agent
Time Nyack Hotel
Nyack , NY
2016.05 - 2017.06
- Greeted guests with a friendly and welcoming attitude.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Processed guest payments quickly and efficiently.
- Registered guests into the computer system accurately and efficiently.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Provided information regarding room availability and rates to potential customers.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
Education
High School Diploma -
Brooklyn Collaborative High School
Brooklyn, NY2009-06
Skills
- Supervisory skills
- Guest Relations
- Department coordination
- Work Prioritization
- Vacuuming and sweeping
- Task Delegation
- Customer service-focused
- Supply Inventory Management
- Payroll understanding
- Quality improvements
- Quality assurance and control
- Performance Improvements
Languages
Arabic
Professional
Timeline
Housekeeping Manager
Time New York Hotel
2021.07 - 2023.12
Housekeeping Office Coordinator
Time New York Hotel
2017.06 - 2020.03
Guest Service Agent
Time Nyack Hotel
2016.05 - 2017.06
High School Diploma -
Brooklyn Collaborative High School
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