Ramon Armstrong

Key / Trainer/shift Lead / Server

The Grand Marlin-Pensacola Beach, FL

02.2010 - 02.2023

Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Collaborated with subject matter experts to create accurate training content.
Enhanced trainee engagement through interactive workshops and hands-on activities.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Facilitated team-building exercises to foster collaboration between department members.
Promoted a culture of continuous learning by advocating for professional development opportunities.
Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Developed customized training materials for various industries, ensuring relevance to the target audience.
Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Revolutionized safety training, significantly reducing workplace accidents.
Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
Facilitated workshops on advanced communication skills, significantly improving team collaboration.
Led cross-functional team to update training curricula, keeping pace with industry changes.
Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
Implemented gamification techniques in training sessions, boosting learner engagement and participation.
Pioneered mentorship program, fostering professional growth and development.
Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
Engaged with subject matter experts to ensure training content accuracy and relevance.
Streamlined onboarding process, reducing new hire ramp-up time.
Increased employee competency with creation of targeted skill development paths.
Boosted training session effectiveness with integration of multimedia tools.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Checked guests' identification before serving alcoholic beverages.
Inspected dishes and utensils for cleanliness.
Increased sales significantly by upselling higher-end products to customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Processed orders and sent to kitchen employees for preparation.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Answered customers' questions, recommended items, and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Managed inventory of dining supplies to prevent shortages during service.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Streamlined order-taking process to minimize wait times for diners.
Built rapport with guests to enhance their dining experience and encourage return visits.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Improved dining experience by providing prompt, attentive service to guests.
Maximized table turnover rate by managing reservations and seating arrangements.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Contributed to inventory management by monitoring stock levels.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Developed effective improvement plans in alignment with goals and specifications.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Devised and implemented processes and procedures to streamline operations.
Generated reports detailing findings and recommendations.
Observed packing operations to verify conformance to specifications.
Created and managed project plans, timelines and budgets.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Helped meet changing demands by recommending improvements to business systems or procedures.
Conducted regular reviews of operations and identified areas for improvement.
Gathered, organized and input information into digital database.
Maintained database systems to track and analyze operational data.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Frequently inspected production area to verify proper equipment operation.
Evaluated staff performance and provided coaching to address inefficiencies.
Streamlined inventory management processes to reduce waste and increase profitability.
Completed cash and credit card transactions accurately using POS software.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Resolved conflicts between employees to maintain positive and productive work environments.
Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Mentored team members in professional development activities that ultimately led to promotions within the organization.
Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Collaborated with management to develop strategies for improving overall store operations.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Responded to and resolved customer questions and concerns.
Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Established positive rapport with customers and staff members alike through strong communication skills.
Enforced company policies and regulations with employees.
Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Kept employees operating productively and working on task to meet business and customer needs.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Helped store management meet standards of service and quality in daily operations.
Enhanced customer satisfaction through effective conflict resolution and prompt service.
Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Trained and mentored new employees to maximize team performance.
Developed and executed performance management programs to increase employee engagement and productivity.
Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
Designed and delivered web-based, self-directed learning materials.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
Worked with vendors to customize courseware to accommodate business needs.
Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Developed job-specific competencies and performance standards.
Built and maintained professional relationships with vendors and suppliers.
Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
Developed and implemented successful onboarding program.
Created and oversaw [Type] training programs for operations.
Provided coaching and mentoring to employees.
Trained and mentored [Number] new personnel hired to fulfill various roles.
Facilitated virtual, in-person and blended learning sessions.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Utilized variety of instructional design methodologies to create effective learning experiences.
Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
Elevated participant engagement by developing interactive training modules.
Promoted culture of continuous improvement by initiating regular training feedback loops.
Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
Enhanced training accessibility, converting traditional materials into e-learning formats.
Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
Improved learning outcomes with application of adult learning principles in all training programs.

Summary

Overview

Work History

Service Manager

Key / Trainer/shift Lead / Server

Education

Bachelor of Science - Computer Science

Skills

Accomplishments

Certification

Timeline

Service Manager

Key / Trainer/shift Lead / Server

Bachelor of Science - Computer Science

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