Ramon Arroyo
Buffalo
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
Work History
Site Supervisor
Allied Universal Security
04.2023 - Current
- Established and maintained close working relationships with staff, clients and vendors.
- Communicated daily progress and incident reports to clients and corporate offices.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Completed and distributed accurate and informative progress reports and project records to management.
- Maintained access control procedures set by property managers.
- Trained and monitored employees to teach daily tasks and improve performance.
General Store Manager
CVS Pharmacy
06.2015 - 03.2023
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Collaborated with staff to maximize customer satisfaction and streamline procedures.
Credit Manager
Rent A Center Warehouse & Retail Store
02.2012 - 01.2015
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
- Established budgets and strategic business plans for daily operations.
- Maintained current and accurate cash balances for all programs, departments and projects.
- Managed contract administration, maintained files, validated codes and monitored reporting.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
Education
Retail Management
Milwaukee Area Technical College
Milwaukee, WI09.2005
Skills
- Employee supervision
- Project management
- Training and mentoring
- Stock management
- Customer relations
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Root cause analysis
- Reliable
- Outstanding communication skills
- Employee training
- Staff training and development
- Team-oriented
- Retail inventory management
- Sales professional
- Accurate cash handling
Languages
Spanish
Professional
English
Professional
Latin
Professional
Education and Training
other
Timeline
Site Supervisor
Allied Universal Security
04.2023 - Current
General Store Manager
CVS Pharmacy
06.2015 - 03.2023
Credit Manager
Rent A Center Warehouse & Retail Store
02.2012 - 01.2015
Retail Management
Milwaukee Area Technical College