Ramon Arroyo Jr
Minneapolis,MN
Summary
Dynamic Emergency Response Coordinator emphasizing meticulous attention to detail and organizational excellence. Proven ability to operate effectively with minimal supervision in fast-paced, high-stress environments. Demonstrates exceptional problem-solving skills and a commitment to ensuring safety and efficiency in emergency situations. Adept at coordinating resources and communicating effectively to achieve optimal outcomes during critical incidents.
Overview
10
10
years of professional experience
Work History
Emergency Response Coordinator
Delta Air Lines, Inc
Minneapolis, MN
06.2023 - Current
- Streamlined logistics coordination for inbound and outbound shipments to optimize delivery timelines.
- Coordinated cross-departmental communication to align on parts requirements and availability.
- Engaged with vendors to ensure resolution of discrepancies between purchase orders and received items.
Lead Supply Attendant
Delta Air Lines, Inc
Minneapolis, Minnesota
11.2021 - 06.2023
- Coordinated part change processing, inventory management, and allocation to uphold a neat and orderly operational environment.
- Facilitated training for new team members by conveying essential company procedures and safety protocols.
- Cross-trained existing employees to maximize team agility and performance.
Supply Attendant
Delta Air Lines, Inc
Minneapolis, MN
06.2021 - 11.2021
- Supports data accuracy, compliance processes, packaging preservation, proper binning, issuing, receiving and shipping of material managed in stores operation.
- Practices safety-conscious behaviors in all operational processes and procedures.
- Able to meet deadlines with high productivity and accuracy.
Customer Experience Specialist
Delta Air Lines, Inc
Minneapolis, MN
11.2019 - 06.2021
- Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
- Provided effective and efficient services to guests measured through key performance metrics.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
Business Receivables Phone Specialist
AT&T
Bloomington, MN
02.2019 - 11.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right solutions for their needs.
- Accepted and processed customer payments via credit cards and checks.
Ramp Agent
Delta Global Services
Minneapolis, MN
05.2018 - 11.2018
- Loading and unloading up to 70 pounds of luggage from airplane, wing walking and also searching airplanes while making sure to follow all safety guidelines.
- Safely drive and operate ground equipment such as tugs and belt loaders in congested areas.
- Quickly perform all tasks while always focusing on safety first.
Account Services and Escrow Team Lead
VanWagenen
Eden Prairie, MN
02.2016 - 05.2017
- Conduct searches to find needed information, using such sources as the Internet and documents.
- Followed specific security rules and guidelines to protect sensitive data.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
Education
Some College - Music Production And Engineering
Hennepin Technical College
Minneapolis, MNHigh School Diploma -
Washburn Senior High
Minneapolis, MNSkills
- Strong verbal and written communication
- Solutions-oriented mindset
- Professional demeanor in stressful situations
- Skilled in fast-paced settings
- Reliable work ethic
- Excellent organizational skills
Accomplishments
Employee of the Quarter, Q2 2025 — Delta Air Lines
Languages
Spanish
Native or Bilingual
Timeline
Emergency Response Coordinator
Delta Air Lines, Inc
06.2023 - Current
Lead Supply Attendant
Delta Air Lines, Inc
11.2021 - 06.2023
Supply Attendant
Delta Air Lines, Inc
06.2021 - 11.2021
Customer Experience Specialist
Delta Air Lines, Inc
11.2019 - 06.2021
Business Receivables Phone Specialist
AT&T
02.2019 - 11.2019
Ramp Agent
Delta Global Services
05.2018 - 11.2018
Account Services and Escrow Team Lead
VanWagenen
02.2016 - 05.2017
High School Diploma -
Washburn Senior High
Some College - Music Production And Engineering
Hennepin Technical College