Ramon Avalo
North Bergen,NJ
Summary
Dynamic hospitality professional with a proven track record at The Carlyle Hotel, adept in guest relations and spill management. Skilled in fostering loyalty through exceptional customer service and efficient problem-solving. Demonstrated leadership in training teams and enhancing dining experiences, showcasing strong organizational skills and a commitment to excellence.
Overview
27
27
years of professional experience
Work History
Ordertaker
The Carlyle Hotel
12.2012 - Current
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Warmly greeted and welcomed customers to establishment before requesting food order.
Captain Waiter
The Pierre, A Taj Hotel, New York
01.2005 - 12.2012
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
Front Waiter
Cafe Gray
10.2004 - 12.2004
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
Captain Waiter
La Piccola Fontana
01.2001 - 06.2004
Captain Waiter
Ritz Carlton Hotel
12.1997 - 12.2000
Education
Associate Degree In Professional Studies - Culinary
Culinary Institute of America
Hyde Park, NYSkills
- Guest Relations
- Cleaning skills
- Typing Speed
- Spill management
- Memory retention
- Menu Memorization
- Dining room monitoring
- Special dietary requests
- Data entry skills
- Picking orders
- Order tracking
- Purchase Order Management
- Invoicing and Billing
- Organization skills
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Effective Communication
Languages
Spanish
Native or Bilingual
Italian
Limited Working
French
Elementary
Timeline
Ordertaker
The Carlyle Hotel
12.2012 - Current
Captain Waiter
The Pierre, A Taj Hotel, New York
01.2005 - 12.2012
Front Waiter
Cafe Gray
10.2004 - 12.2004
Captain Waiter
La Piccola Fontana
01.2001 - 06.2004
Captain Waiter
Ritz Carlton Hotel
12.1997 - 12.2000
Associate Degree In Professional Studies - Culinary
Culinary Institute of America
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