Ramon Barajas
Engineering / IT / Solutions / Consulting
Salt Lake City,UT
Summary
Analytical professional with extensive experience in providing strategic insights and driving impactful projects. Focused on team collaboration and delivering results, adaptable to changing needs. Skilled in engineering principles, data analysis and project management, reliable under pressure.
Overview
9
9
years of professional experience
6
6
Certificates
Work History
Principal Analyst, Executive Team Technology
T-Mobile
09.2024 - Current
- Administered, managed and supported Artificial Intelligence (A.I.) language models pre and post enterprise integration
- Delivered premium-level IT consulting to Senior Leadership Team (SLT) and executive staff, ensuring high availability and secure, user-focused experiences
- Diagnosed and resolved complex technical issues using advanced telemetry and observability tools with minimal business disruption
- Technical support for hardware, software, and services
- Coordinated and led technical planning, execution, and support for both onsite and offsite executive events
- Actively contributed to enterprise-wide initiatives, especially in cybersecurity, by designing and implementing support plans for SLT-impacting technology changes
- Collaborated with vendors and internal teams to engineer and deploy innovative tech solutions tailored for executive use cases
- Ensured strict adherence to corporate security protocols to protect sensitive executive data and communication
- Regularly adapted to business priorities by handling special projects and duties as assigned
Senior Technical Analyst
Nordstrom INC.
10.2019 - 09.2024
- Lead analyst and product owner of company technology for C-suite
- Technical consultation regarding expenditures towards tech services and implementations
- Technical support for hardware, software, and services
- Management of highest-level sensitive data within multiple information channels
- 24/7 availability for immediate technical support response via multiple communication channels
- Software management for all mobile devices through multiple channels of software administration
- In-depth understanding for deployment and support of conference software technology
- Experience in managing vendor relationships
Client Technology Engineer
Nordstrom INC.
09.2017 - 10.2019
- Perpetually integrating new engineering principles and tech into team scope
- Manage team's ServiceNow ticketing system queue for incidents and requests
- Software administration and deployment for Windows and MacOS through Configuration Manager and JAMF
- Active Directory administration through Windows Server
Network Operations Technician
Amazon
12.2016 - 09.2017
- Diagnose and troubleshoot technical issues
- Read and understand network graphs and operations for online systems
- Network port activations through VLAN assignments
- Setup and installation of network switches
IT Solutions Intern
Z Networks Inc.
03.2017 - 06.2017
- Sales engineering training
- Develop lost account feedback data for company benefit
- Prospect and contact potential clients to arrange introductory meetings
- Have a premium understanding for the product: IT consulting and cloud services
- Maintenance of CRM system
Education
Bachelor of Science - Informatics - Major, Business & Com - Minor
University of Washington
Seattle, WA06-2017
Skills
Artificial Intelligence Enterprise Platform Administration; OpenAI ChatGPT, Anthropic ClaudeAI and Microsoft CoPilot
Code Programming; Python, PowerShell Scripting, Bash, Java
SQL proficiency
Business intelligence
SAS analytics
Power BI
API development
Code Repository Management; GitHub
Project management tools Atlassian Confluence and JIRA
Networking principles and hardware
Linux, Windows, MacOS, Android and iOS
Mobile Device Management Systems
Microsoft Active Directory
Microsoft Entra and InTune
Microsoft System Center Configuration Manager (SCCM)
Microsoft PowerShell scripting
Microsoft Exchange Server Administration
OKTA Identity Access Management Administration
Can shred on the guitar
Languages
Spanish
Native or Bilingual
Russian
Limited Working
Timeline
Principal Analyst, Executive Team Technology
T-Mobile
09.2024 - Current
Senior Technical Analyst
Nordstrom INC.
10.2019 - 09.2024
Client Technology Engineer
Nordstrom INC.
09.2017 - 10.2019
IT Solutions Intern
Z Networks Inc.
03.2017 - 06.2017
Network Operations Technician
Amazon
12.2016 - 09.2017
Bachelor of Science - Informatics - Major, Business & Com - Minor
University of Washington
Certification
Azure Administrator Associate