Ramon CArrillo

Manage all aspects of building and grounds and special services for buildings campus wide. Responsible for overseeing Custodial staff and floor crew. Supervise, assist in planning, evaluating and administering goals and objectives, prepare administrative and technical correspondence when needed, interact with Institute clients at all levels. Coach, counsel, and when necessary, apply progressive disciplinary action. Conduct periodic employee performance evaluations. Implement and monitor department's safety awareness programs. Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.

Responsible for assuring efficient and effective service was provided to assigned Home Depot area. Assured that policies and procedures were followed to accomplish customer’s common goal. Motivated and guided staff on a daily basis. Employee recruiting, hiring, training, daily supervision as well as discipline and discharges. Supervised janitorial staff of 40 throughout 15 Home Depot stores.

Created a customer service focused culture for residents, prospects, vendors and employees; responded and resolved resident requests and concerns; led by example and ensure a proactive approach was adopted for all key customer touch points. Responsible for training, onboarding, and development of 60+ janitors (labor union) with focus on employee engagement and retention. Ensured community common areas and grounds were maintained according to company standards; conducted inspections, identified and resolved any hazards; responsible for overseeing completing all required janitorial preventative maintenance to ensure proper asset preservation.

Provided customer service to students, faculty, staff, and external customers. Met customer needs, offered options, resolved problems, and followed up with customers. Recruited, screened, hired, trained, and directly supervised all assigned subordinate staff. Evaluated employee performance and provided guidance and feedback. Counseled, disciplined, and terminated employees as required. Scheduled, assigned, and prioritized workloads. Managed assigned projects to completion. Obtained estimates and made recommendations. Monitored project progress on a day to-day basis. Ensured timely completion of department’s work. Supervised 124 labor union custodians and floor care specialist.