RAMON CASILLAS
SAN ANTONIO,TX
Summary
As an efficient Transit Bus Operator, possess comprehensive knowledge of city routes and schedules. Skilled in operating various types of buses safely and effectively while maintaining high levels of punctuality. Enjoys interacting with diverse groups of people and providing excellent customer service. Demonstrated ability to solve problems quickly, enhancing overall passenger satisfaction. Reliable Transit Bus Operator known for high productivity and efficiency in task completion. Specialize in safe driving practices, customer service excellence, and route optimization. Excel at time management, communication, and adaptability, ensuring smooth operations and positive passenger experiences. Positive and upbeat shuttle driver offering several years of experience as a passenger vehicle operator. Proficient in processing fares, completing inspections and maintaining systems. Dedicated to providing safe and friendly passenger service. Skilled at optimizing shuttle routes for maximum customer satisfaction, fuel efficiency and time savings. Excellent interpersonal, communication and problem-solving abilities.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
VIA METTROPOLITAN TRANSIT
SAN ANTONIO, TX
08.2018 - 09.2024
- Performed thorough pre-trip inspections to verify bus safety for operation
- Supervised adherence to transit guidelines
- Provided information on schedules to customers
- Facilitated safe boarding and disembarking for passengers using mobility devices.
- Enforced passenger rules and regulations while providing courteous service.
- Facilitated travel for senior and disabled individuals
- Documented incidents encountered while operating vehicles
- Adhered to all traffic laws including speed limits, stop signs, signals..
- Communicated regularly with dispatch personnel via two-way radio systems.
- Managed time effectively by arriving at stops on schedule according to route times.
- Completed daily paperwork such as log books, maintenance reports, incident reports..
- Computed fares accurately using onboard ticket machines or cash payments.
- Monitored passengers to ensure they followed safety regulations and paid fares.
Auto Sales Consultant
ANCIRA CHRYSLER DODGE JEEP RAM
SAN ANTONIO, TX
01.2005 - 08.2018
- Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
- Provided detailed information about vehicle features, trim levels, options and warranties.
- Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.
- Negotiated with customers to close sales at agreed upon prices.
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business.
- Maintained up-to-date knowledge of new models, features and accessories.
- Demonstrated strong communication skills when interacting with customers both in person and over the phone.
- Developed an understanding of customer's interests by asking qualifying questions.
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Compiled data related to sales figures, customer feedback and other relevant information for management review.
- Facilitated effective working relationships between dealership staff members, vendors and customers.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
- Recorded sales orders, processed paperwork, and delivered documentation to customers to finalize sales process.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
FIELD SERVICE REPRESENTATIVE/ FIELDING MANAGER
Oshkosh Truck Corporation
OSHKOSH, WIS
05.2001 - 01.2005
- Performed regular maintenance and repairs to customer equipment.
- Provided technical support and troubleshooting assistance to customers in the field.
- Utilized diagnostic tools to identify problems with customer equipment.
- Demonstrated product features and functionality to customers.
- Reported customer feedback on products and services to management team.
- Prepared detailed service reports for each job assignment.
- Developed strong relationships with clients by providing excellent customer service.
- Conducted safety inspections of customer equipment prior to servicing it.
- Scheduled preventative maintenance visits for customers as needed.
- Investigated complex technical issues and provided appropriate solutions.
- Resolved customer complaints quickly and professionally.
- Trained customers on proper operation of their equipment after repairs were completed.
- Ensured compliance with company policies, procedures, and safety standards.
- Provided on-site training for new employees as required.
- Assisted in the development of new processes and procedures related to field service operations.
- Monitored inventory levels of parts used in field service operations.
- Traveled regularly between assigned locations as needed for service calls.
HEAVY WHEEL VEHICLE MECHANIC
US Army
Killeen, TX
03.1990 - 05.2001
- Performed regular maintenance and repairs on wheel vehicles, such as oil changes, brake repair and tire rotation.
- Diagnosed mechanical issues with wheel vehicles by using computerized diagnostic equipment.
- Inspected vehicle engine components to diagnose malfunctions and determine necessary repairs.
- Repaired or replaced worn or damaged parts such as brakes, radiators, exhaust systems, transmissions and engines.
- Test drove wheel vehicles to verify the effectiveness of repairs.
- Adjusted, repaired or replaced electrical wiring systems in wheel vehicles.
- Maintained records of all work performed on wheel vehicles according to company standards.
- Conducted routine inspections of wheel vehicles to identify potential problems before they occurred.
- Disassembled and reassembled wheel vehicle parts when necessary for repair or replacement purposes.
- Utilized a variety of hand tools, power tools and specialized automotive equipment to complete repairs efficiently.
- Replaced faulty hoses, belts, filters and fluids in accordance with manufacturer's specifications.
- Assisted in training junior mechanics in proper techniques for diagnosing and repairing wheel vehicles.
- Ensured that all safety protocols were followed while performing maintenance tasks on wheel vehicles.
- Collaborated with team members to ensure timely completion of jobs within allotted time frames.
- Checked emission control systems on diesel powered trucks to ensure compliance with regulations.
- Identified opportunities for improving efficiency through process improvement initiatives.
- Performed repairs, including removing, cleaning and replacing parts and systems.
- Conducted routine preventive maintenance checks and services on company vehicles.
- Examined vehicles to determine extent of damage or malfunctions.
- Ordered special replacement parts and components for heavy equipment.
- Inspected, serviced, repaired, replaced, adjusted and tested vehicle systems, subsystems and components.
- Repaired electrical wiring harness, starting and charging systems.
- Performed services and preventive maintenance checks on all assigned vehicles.
- Maintained power assisted brake systems, wheeled vehicle suspension systems, wheel and hub assemblies and wheeled vehicle hydraulic steering systems.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Conducted test drives before and after repair services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Education
Graduate Certificate - DIESEL TACTICAL VEHICLES
HEAVY WHEEL VEHICLE MECHANIC COURSE
FORT JACKSON, SC07-1990
Graduate Certificate - DIESEL ENGINES
WHEEL VEHICLE REPAIR COURSE
Aberdeen Proving Ground, MD08-1987
GED -
San Antonio College
San Antonio, TX05-1986
Some College (No Degree) - Business Management
UNIVERSITY OF PHOENIX
San Antonio, TXSkills
- Proficient Vehicle Operation
- Emergency Action Plans
- Route Navigation
- Inclement weather driving
- Defensive Driving
- Ticket processing
- Passenger Assistance
- Mechanical Knowledge
- Accident reporting
- Route Planning
- Schedule Adherence
- Vehicle Inspection
- Passenger transportation
- Road safety compliance
- Pickup and drop-off scheduling
- Adjusting routes
- Behavior Management
- Rule Enforcement
- Area knowledge
- Traffic law compliance
Accomplishments
- ARMY LAPEL BUTTON
- ARMY COMMENDATION MEDAL (3RD AWARD)
- ARMY ACHEIVEMENT AWARD (5TH AWARD)
- ARMY GOOD CONDUCT AWARD (2ND AWARD)
- NATIONAL DEFENSE SERVICE MEDAL
- SOUTHWEST ASIA SERVICE MEDAL ( 1 BRONZE STAR)
- NON COMMISSIONED OFFICERS PROFESSIONAL DEVELOPMENT RIBBON
- OVERSEAS RIBBON
Languages
English
Professional
Spanish
Limited
Certification
- CERTIFICATE IN FIRST AID COURSE
- GRADUATE LEADERSHIPDEVELOPMENT COURSE
Timeline
Transit Bus Operator
VIA METTROPOLITAN TRANSIT
08.2018 - 09.2024
Auto Sales Consultant
ANCIRA CHRYSLER DODGE JEEP RAM
01.2005 - 08.2018
FIELD SERVICE REPRESENTATIVE/ FIELDING MANAGER
Oshkosh Truck Corporation
05.2001 - 01.2005
HEAVY WHEEL VEHICLE MECHANIC
US Army
03.1990 - 05.2001
Graduate Certificate - DIESEL TACTICAL VEHICLES
HEAVY WHEEL VEHICLE MECHANIC COURSE
Graduate Certificate - DIESEL ENGINES
WHEEL VEHICLE REPAIR COURSE
GED -
San Antonio College
Some College (No Degree) - Business Management
UNIVERSITY OF PHOENIX
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