Ramon C Guzman

· Rooms: 214

· Oversee daily operations of the housekeeping and laundry departments.

· Coordinate with front office and engineering departments to resolve operational issues.

· Inspect guest rooms to ensure cleanliness exceeds guest expectations.

· Manage guest satisfaction results, including satisfaction forms, comment cards, and guest letters.

· Assist in performing annual quality audits with the General Manager.

· Conduct one-on-one meetings with staff semiannually.

· Provide excellent customer service to both internal and external guests.

· Assist in the recruitment and hiring process.

· Ensure all public areas meet cleanliness standards.

· Prepare housekeeping reports, including room assignments, VIPs, and discrepancies.

• Mentored and motivated team members to achieve challenging business goals.

· Rooms: 316

· Oversee daily operations of the housekeeping, front desk, engineering, and laundry departments.

· Manage day-to-day hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales.

· Review and process weekly payroll, including timecards, PTO requests, and signoffs.

· Ensure all staff adhere to Standard Operating Procedures (SOP) and Service Operations (SOW).

· Handle guest feedback and complaints, offering appropriate solutions and follow-ups.

· Collaborate with the Regional Operations Manager and ownership to meet operational, financial, and service standards.

· Participate in recruiting and hiring decisions, ensuring a skilled workforce.

· Review financial reports and communicate results with leadership teams.

· Foster positive employee relations and ensure high levels of guest satisfaction.

· Rooms: 316

· Oversee operations in the absence of the General Manager.

· Assist in creating short- and long-term business plans, goals, and budgets.

· Participate in recruitment, hiring, and evaluation of associates.

· Lead the implementation of service strategies in line with brand initiatives.

· Manage inventory and order supplies to maintain adequate stock.

· Address guest concerns, ensuring resolution and satisfaction.

· Supervise the front desk and housekeeping to ensure high standards.

· Managed daily operations of housekeeping and laundry departments.

· Worked with front office and engineering teams to resolve issues.

· Ensured guest room cleanliness met or exceeded expectations.

· Published guest satisfaction results in a timely manner.

· Managed payroll and conducted one-on-one meetings with staff.

· Handled guest complaints and took appropriate recovery actions.

Organized team to maintain high standards of cleanliness.