RAMON CHANZA
Orlando
Summary
Customer Services and Professional CDL Driver
Reliable city delivery driver with solid background in package handling and customer service. Strengths include route planning, time management, and safety compliance. Have consistently provided on-time deliveries while adhering to all company policies and DOT regulations. Continually focused on improving operational efficiency and enhancing overall customer satisfaction.
Overview
40
40
years of professional experience
1989
1989
years of post-secondary education
Work History
City Delivery Driver
Heritage Pool Supply
Kissimmee
10.2025 - Current
- Delivered pool supplies efficiently to residential and commercial locations.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Assisted customers with product selection and delivery scheduling as needed.
- Inspected vehicle regularly for maintenance needs and safety compliance.
- Provided exceptional customer service while handling inquiries during deliveries.
- Observed all traffic signs and signals while driving delivery route.
- Ensured proper handling of fragile items during loading and unloading process.
Rental Sales Agent
Nu Car Rental
Denver, CO
06.2023 - 08.2025
- Meet & greet. Genuinely established rapport with all quest during check in.
- Assisted guest with information about local attractions, directions, restaurants, or issues/concerns during rental period.
- Sales & Up-selling: suggested additional services, upgrades, or insurance options to customers to enhance their rental experience and generate additional revenue for company.
- Closed all transactions positively.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Greeted customers and provided excellent customer service.
- Collaborated with team members to improve rental process workflows.
- Resolved customer inquiries and addressed concerns efficiently.
- Provided exceptional customer service to enhance client satisfaction.
- Processed rental transactions using company software and payment systems.
- Assisted customers with vehicle selection and rental agreements.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
Central Florida Delivery driver
Airgas
Orlando
04.2015 - 05.2023
- Warmly greet business owners/employees upon delivery of products.
- Maintain accurate logs, fulfill clients' requests and equipment deliveries and submit documentation at end of shift.
- Clean and maintain vehicle and assess vehicle for damage after each shift.
- Operate Class B vehicle and carefully followed all safety protocols and procedures.
- Coach recently hired employees on company guidelines, conduct and practices and offered to assist with any problems.
City Delivery Driver
AmeriGas
Orlando
09.2012 - 04.2015
- Customer Service.
- City Driver in Central Florida and Theme Parks.
- Support Travel to other cities.
- Safety maintenance.
- Pre-trip inspection.
- Load and material for delivery.
Rental Sales Agent
Thrifty
Orlando
06.2009 - 08.2012
- Maintained daily yield above location standard.
- Sold optional collision coverage, liability coverage, medical coverage, roadside service, and vehicle upgrades to increase revenue.
- Explained terms of rental agreements.
- Handled customer related issues, example: car accident reports, stolen or vandalized cars and more.
- Maintained and updated rental agreement files.
- Showing customers to their vehicle, inspecting for damage, showing customers special features of vehicle.
- Have fun with customers while maintaining calm and professional manner at all times.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Sales Representative Vacation Travel (VOA)
Westgate Resorts
Kissimmee , Florida
01.1996 - 05.2009
- Sold Over 2.1 Million Dollars in timeshare.
- Meet and greet, fact find to determine clients specific timeshare property needs, tour resort property and show units, trial close, propose ownership, close deal, follow up, ask for referrals and maintain long term client relationship (Thank you cards, Birthday cards, etc.).
- Maintained knowledge of unit prices and promotions.
- Negotiated best deals for resort and customer.
- Provide clients with information on fixed ownership plans, and lease options.
- Develop referrals and leads through client contact and cold calling.
- Provided detailed information on resort amenities and local attractions.
Bellstand
Marriott Copley Place
Boston
01.1986 - 12.1995
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Education
G.E.D
Boston, MASkills
- Accept direction and coaching graciously
- Excellent communication
- Negotiation
- Empathic accuracy
- Strong client relations
- Presentation skills
- Decisive
- Strong listening and closing skills
- Warm and friendly personality
- Professional appearance
- Ability to achieve goals and exceed expectations
- Outstanding customer relationship skills
- Computer skills
- Schedule flexibility
- Good sense of humor
- Strong conflict resolution strategies
- Persuasive negotiator
Timeline
City Delivery Driver
Heritage Pool Supply
10.2025 - Current
Rental Sales Agent
Nu Car Rental
06.2023 - 08.2025
Central Florida Delivery driver
Airgas
04.2015 - 05.2023
City Delivery Driver
AmeriGas
09.2012 - 04.2015
Rental Sales Agent
Thrifty
06.2009 - 08.2012
Sales Representative Vacation Travel (VOA)
Westgate Resorts
01.1996 - 05.2009
Bellstand
Marriott Copley Place
01.1986 - 12.1995
G.E.D