RAMON DUBON
Chelsea,MA
Summary
Professional hospitality leader prepared for supervisory responsibilities in fast-paced environment. Proven track record in enhancing guest satisfaction, optimizing operations, and leading teams to achieve high standards. Strong focus on training staff, maintaining quality service, and adapting to changing needs seamlessly. Reliable and results-driven, with skills in conflict resolution, scheduling, and customer service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barback/ Bartender
The Quin House
08.2023 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
FOH Supervisor
Anna’s Taqueria
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Supervisor
Eataly
06.2022 - 11.2022
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School -
CHELSEA HIGH SCHOOL
Chelsea, MA01.2018
Skills
- Food Safety Compliance
- Guest Relations
- Complaint Handling
- Staff Motivation
- Employee Scheduling
- Upselling strategies
- Training and mentoring
- Training and coaching
- Quality Control
- Performance Evaluation
Certification
- CPR certified
- Driver license, 09/09/2019, 08/16/2024
Languages
Spanish
Native or Bilingual
Timeline
Barback/ Bartender
The Quin House
08.2023 - Current
Supervisor
Eataly
06.2022 - 11.2022
FOH Supervisor
Anna’s Taqueria
04.2022 - Current
High School -
CHELSEA HIGH SCHOOL
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