Hi, I’m
Ramon Forbes
Westlake
Summary
Inside Sales executive proficient in cold calling and digital lead generation. Works to build customer base and acquire new accounts. Resilient professional with strong communication skills and resourceful approach to problems. Talented inside Sales executive successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Also Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals .
Overview
8
years of professional experience
Work History
Aroma 360/ Hotel Collection
Inside Sales Executive/ Luxury Scenting Advisor
11.2022 - Current
Job overview
- Developed and implemented sales strategies to increase revenue.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Secured new accounts by strategically pursuing leads, generating over 100,000 in revenue monthly.
- Presented Professional grade Scenting Diffusers features to diverse audiences, applying consultative sales techniques to secure new contracts.
- Outbound Calling cold calling 85-150 calls daily inbound calls 20-40 daily
- Proficient with Multiple CRM`s System Salesforce E-Leads E-commerce Shopify for order edits and refunds
- Updated accounts and maintained long-term relationships with clients typically 3-6 months .
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Surpassed sales goals 10% annually with implementation of diverse sales tools and strategies.
Mercedes Benz Delray Beach
Sales Consultant
06.2020 - 10.2022
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features .
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Nationwide Loan Consultants
Debt Consultant
12.2018 - 05.2020
Job overview
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
- Interviewed clients by telephone to gather financial information.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Assisted clients with filing for debt relief programs
- Contacted major credit bureaus to obtain copies of files and discuss specific entries.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- inbound calls from clients 40-80 daily outbound calls 80-100 daily
- Exceed company bonus 75% of the time with 40 Customer Service Agreements contracts weekly signed by clients to receive monthly bonus.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
AT&T
Customer Service Representative
08.2015 - 10.2018
Job overview
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Charles W Flanagan High SchoolPembroke Pines, FL
High School Diploma
06.2011
Skills
- New Business Development
- Goals and Performance
- B2B Sales
- Verbal and Written Communication
- Revenue Growth
- Lead Generation
- Prospect Follow-Up
- Sales and Negotiation
- Exceptional Customer Service
- Consultative Sales Strategies
Timeline
Inside Sales Executive/ Luxury Scenting Advisor
Aroma 360/ Hotel Collection
11.2022 - Current
Sales Consultant
Mercedes Benz Delray Beach
06.2020 - 10.2022
Debt Consultant
Nationwide Loan Consultants
12.2018 - 05.2020
Customer Service Representative
AT&T
08.2015 - 10.2018
Charles W Flanagan High School
High School Diploma
Similar Profiles
Stephannie TorregrosaStephannie Torregrosa
Assistant Manager at Aroma 360Assistant Manager at Aroma 360
DOGLISH ARONGDOGLISH ARONG
Steward at AROMA HOTELSteward at AROMA HOTEL
Deepak BoraDeepak Bora
Indian Tandoori Cook at Hotel AromaIndian Tandoori Cook at Hotel Aroma