Ramon Fuentes
El Paso,TX
Summary
Dynamic Assistant Manager at Biomat, U.S.A with a proven track record in enhancing customer service and team leadership. Successfully implemented quality control measures, boosting donor consistency and satisfaction. Recognized for fostering a positive work environment and conducting impactful performance evaluations, driving employee engagement and operational excellence. Responsible when Center Manager is not present and assists with the daily operational management of Plasma Collections, ensuring compliance with all applicable policies and regulations and overall contributions to center center goals. Collaborates with training and Quality team members to ensure that training and quality goals are successfully met. Implement Operational changes and maximize center efficiency.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Biomat USA
06.2005 - Current
- Works with center manager to ensure company goals and policies are successful met.
- Monitor daily goals production,
- Evaluate daily operation of the center.
- Ensure all necessary tools are in place to run a successful operation.
- Implemented quality control measures that increased donors consistency and customer satisfaction rates.
- Facilitated team meetings to discuss performance metrics and address any operational challenges.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Store Manager
Office Depot /Office Max
12.1994 - 05.2005
- Led daily store operations, ensuring high standards of customer service and satisfaction.
- Developed and implemented effective merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff, fostering a collaborative team environment focused on performance improvement.
- Analyzed sales data to identify trends, optimizing inventory management to reduce waste and improve turnover.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development and productivity.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
General Studies
Bowie High School
El Paso, TXMilitary - Retail Operations Management
NTTC San Diego
San Diego, CASkills
- Team leadership
- Decision-making / Problem Solving
- Communication
- Detail Oriented
- Time management
- Self motivation
- Adaptability
Timeline
Assistant Manager
Biomat USA
06.2005 - Current
Store Manager
Office Depot /Office Max
12.1994 - 05.2005
General Studies
Bowie High School
Military - Retail Operations Management
NTTC San Diego
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