Ramon Gonzales Jr

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Upselling Services and Products to better fit a customers needs.
• Design and Production, Reading and Interpreting Plans
• Operating Heavy and Handheld Woodworking Machinery.
• Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.

I owned my own online service provider business. I was an authorized retailer for the following companies and services:

• Flash Mobile (cell phone service to include phone plans
• Xoom Energy (Gas and Electricity) provided various utility options to customers outside monopolized energy states.
• Vivint (Home & Business Security and Automation)
• DirecTV (Television)
• Spectrum (Internet, Cell Phone, and Television)
• AT&T (Internet and Cell Phone)
• Customer Acquisition and Retention ( for all lines of business)
• Upsell Products or Services to better suit customers needs ( for all lines of business)
• Obtain Referrals, Schedule and Execute Follow Ups
• Team Building and Leading
• Time Management, Problem Solving Skills, Maintaining Relationships with customers as well as with team

• Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
• Marketing and Advertising the business to acquire new members.
• Boosted membership sales by developing and implementing targeted marketing strategies.
• Improved member retention rates by proactively connecting with members and providing timely solutions to concerns or requests.
• Successfully transitioned existing customers onto more suitable memberships plans when necessary.
• Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
• Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
• Conducted tours of facilities for prospective members, highlighting benefits and features to encourage sign-ups.

• Led team efforts in achieving sales targets consistently by developing winning strategies for each account segment.
• Generate new revenue acquiring new customers and closing sales for DirecTV and Dish Network
• Generating new business leads through various methods, including referrals and marketing the brands
• Present Proposals and Product Knowledge, Training and Team Building
• Coordinated sales presentations tailored to individual client needs, showcasing company offerings effectively.
• Developed strong relationships with key clients, resulting in increased revenue and long-term loyalty.
• Collaborated effectively with cross-functional teams to address client needs and drive business growth.
• Communicating effectively to customers and Customer Service Reps, Practice Efficient Time Management, and Self Motivation