Ramon Gutierrez
Tucson,AZ
Summary
With 12 years of working with at risk youth, homeless youth,homeless community. I'm a Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Senior Program Manager Youth/Family Case Manager Supervisor
Our Family Services
Tucson, AZ
07.2024 - Current
- Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.
- Managed change requests related to scope changes or requested modifications during the course of a project.
- Developed and managed program plans, schedules, budgets, and performance metrics.
- Created and maintained project documentation to ensure consistency of processes across the organization.
- Identified potential risks associated with projects and developed strategies to mitigate them.
- Provided guidance to team members on project tasks and timelines.
- Reviewed project progress reports, identified areas of improvement, and provided feedback as needed.
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards throughout the program lifecycle.
- Conducted regular meetings with stakeholders to discuss project updates and provide status reports.
- Monitored team performance against established goals and objectives by providing coaching when necessary.
- Collaborated with key stakeholders to define success criteria for programs and projects.
- Analyzed data from multiple sources in order to make recommendations on how best to improve program efficiency.
- Designed training materials used by team members when onboarding new personnel or introducing process improvements.
- Coached, mentored and trained personnel to create positive working environment.
- Spearheaded programs while serving as primary contact for client.
- Directed projects to meet cost, schedule, and quality targets.
- Interfaced with professionals to coordinate activities to support program needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Developed individualized plans of care for families and children in need of assistance.
- Assessed client needs and developed strategies to meet those needs through collaboration with community partners.
- Supervised, trained, and mentored case managers to provide quality services to clients.
- Provided guidance to case managers on how to effectively manage caseloads.
- Ensured that all documentation was accurate, timely, and complete according to agency guidelines.
- Coordinated resources for clients such as housing, transportation, food pantries.
- Maintained up-to-date records of client information in accordance with confidentiality laws.
- Assisted in developing strategies for resolving conflicts within families or households.
- Provided hands-on and proactive leadership to community services staff.
Youth Services Case Manager
Our Family Services
Tucson , Arizona
11.2023 - 07.2024
- Provided case management services to a caseload of up to 25 youth and their families, including assessments, counseling, advocacy, referrals, and crisis intervention.
- Facilitated individual and group sessions with clients to address issues such as mental health, substance abuse, education, employment, and social skills development.
- Developed service plans for each client based on their identified needs and goals.
- Maintained accurate records of client progress in accordance with agency policies.
- Coordinated with other agencies to ensure continuity of care for clients.
- Participated in multidisciplinary team meetings to discuss cases and develop strategies for interventions.
- Educated parents and guardians on available community resources and how best to access them.
- Assisted clients in accessing medical services through referrals or direct assistance.
- Provided transportation for clients when necessary in order to facilitate appointments or other activities related to service plans.
- Conducted home visits on a regular basis in order to assess the environment and provide support where needed.
- Collaborated with school personnel to develop academic plans that maximize educational potentials of students.
- Ensured that all documentation pertaining to cases is complete, accurate, up-to-date, confidential and compliant with regulations.
- Attended court hearings as an advocate for the youth involved in legal matters.
- Advised family members on parenting techniques designed to promote positive behaviors within the household.
- Organized recreational activities for youths aimed at promoting physical fitness, healthy lifestyle choices, teamwork building skills.
- Provided guidance on job search techniques such as resume writing tips and interview preparation.
- Conducted outreach activities within the community aimed at identifying potential participants who may benefit from program services.
- Led workshops focused on life skills development topics such as budgeting and financial literacy; communication and conflict resolution; nutrition and exercise; time management and goal setting.
- Developed system of organization to keep detailed client and case contact and activity records.
- Juggled many cases at one time with success rate.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Provided hands-on and proactive leadership to community services staff.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Prepared and maintained budgets, personnel records or training manuals.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Assessed and identified service delivery challenges and opportunities within local area.
Program Manager
Primavera Foundation
Tucson, AZ
11.2020 - 06.2023
- Generated and delivered reports, program review presentations and other program status updates.
- Prioritized tasks and managed teams throughout multiple projects.
- Oversaw program compliance with requirements, schedule and budget.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Assessed accurate and relevant information for fact-based decision making.
- Implemented plans designed for individual's specific needs.
- Created tactical relationships with teams to propel projects and attain results.
- Audited operations and processes to enhance brand and manage compliance.
- Controlled expenditures and reported monthly actual performance.
- Analyzed and interpreted complex data sets and reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Senior Resident Team Lead
Primavera Foundation
Tucson, AZ
03.2014 - 11.2020
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Completed daily quality assurance duties to provide feedback for improvements.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained daily inventory to facilitate successful material distribution.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
Before and After School Assistant
Menlo Park Elementary School TUSD
Tucson, AZ
07.2012 - 03.2014
- Monitored children's play activities to verify safety and wellness.
- Established and maintained safe play environment for children.
- Communicated with parents about daily activities and any concerning behaviors.
- Used clear communication and professionalism to develop constructive relationships with families.
- Supported children's emotional and social development with one-on-one attention.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Employed positive guidance strategies to encourage children and improve behavior.
- Enforced rules to teach good manners and maintain safe environment.
- Supervised and cared for children ages 4 to 11.
- Secured indoor and outdoor premises to protect children.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Instructed children in health and personal habits involving eating, resting and hygiene habits.
- Collaborated daily with classroom teachers to keep activities running smoothly.
Education
High School Diploma -
Tucson Magnet High School
Tucson, AZ08.1998
Some College (No Degree) - Social Communication/Communications
Pima Community College
Tucson, AZSkills
- Operations Management
- Strategic Planning
- Project Management
- Financial Analysis
- Remote Team Management
- Flexible and Adaptable
- Organizational Performance
- Interpersonal Skills
- Proposal Development
- Monitoring and Evaluation (M&E)
- Critical Thinking
- Resource Management
- Regulatory Compliance
- Recruitment and Hiring
- Budget Preparation
- Personnel Management
- Strategic Direction
- Decision-Making
- Resource Allocation
- Community Outreach
- Effective Negotiations
- Adobe Applications
- Performance Monitoring
- Partnership Development
- Employee Scheduling
- Program Reviews
- Training and Development
- Onboarding and Training
- Data Analysis
- Team Training and Development
- Team Leadership
- Compliance Enforcement
- Individual Instruction
- Volunteer Management
- Team Management
- Program Performance Analysis
- Problem-Solving
- Verbal and Written Communication
- Cultural Sensitivity
- Presentation Creation and Delivery
- Attention to Detail
- Multi-Operations Management
- Documentation Proficiency
- Relationship Building
- Good Judgment
- Public Speaking
- Work Delegation
- Work Planning and Prioritization
- Budget Coordination
- Team Development
- Policy and Procedure Improvements
- Detail Oriented
- Policy and Procedure Development
- Quality Control
- Employment support
- Service referrals
- Youth development
- Trauma experience
- Services coordination
- Family reunification
- Case assessment
- Case service plans
- Social Services
- Conflict Resolution
- Non-profit management
- Time management abilities
- Multitasking
- Certified in CPR/AED
- Financial Reporting
- Generate reports
- Interviewing skills
- Team building
- Program implementation
- Optimize staff performance
- Client meetings
- Community development
- Staff Supervision
- Case Management
- Budget Management
- Communication
- Reliability
- Professionalism
Timeline
Senior Program Manager Youth/Family Case Manager Supervisor
Our Family Services
07.2024 - Current
Youth Services Case Manager
Our Family Services
11.2023 - 07.2024
Program Manager
Primavera Foundation
11.2020 - 06.2023
Senior Resident Team Lead
Primavera Foundation
03.2014 - 11.2020
Before and After School Assistant
Menlo Park Elementary School TUSD
07.2012 - 03.2014
High School Diploma -
Tucson Magnet High School
Some College (No Degree) - Social Communication/Communications
Pima Community College
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