Ramon Guzman
Corona,CA
Summary
Knowledgeable Mortgage Loan Officer well-versed in loan processes, risk assessments and institutional standards. Optimizes loan portfolios with balance of potential losses against potential profits. Engaging with customers and collaborate across departments to achieve business objectives.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Mortgage Loan Officer
Valorem Lending
09.2024 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Mortgage Loan Originator
Mutual of Omaha
11.2023 - 09.2024
- Communicated with customers throughout loan process, assisting with questions, and explaining additional requirements.
- Tracked daily loan progress, proactively addressing potential issues impacting close date.
- Educated valued customers about mortgage processes and documentation, including the process to fund the loan.
- Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Delivered exceptional customer service by exceeding expectations through timely follow-up communication with customers.
- Communicated regularly with clients throughout loan process to provide updates and answer questions.
- Approved or rejected mortgage loans within established guidelines.
Cast Member
The Walt Disney Company
03.2023 - 11.2023
- Performed basic maintenance tasks on attractions as needed.
- Operated rides and attractions efficiently and safely.
- Collaborated effectively with fellow cast members to ensure smooth operations.
- Handled guest concerns or complaints professionally and courteously.
- Managed wait times and queue lines for attractions.
- Actively engaged with guests while maintaining friendly demeanor.
- Followed company policies, procedures, and dress code at all times.
- Assisted guests with boarding and exiting attractions.
- Attended mandatory training sessions as required.
- Educated guests on attraction safety guidelines and restrictions.
- Demonstrated strong problem-solving skills in various situations.
- Monitored attraction functionality and reported any malfunctions immediately.
- Conducted routine safety inspections of attractions.
- Assisted with special events or promotions within park.
- Uphold high standards of cleanliness throughout park grounds.
- Participated in emergency evacuation procedures.
- Provided excellent customer service to all park visitors.
Loan Originator
Evoque Lending
06.2022 - 08.2023
- Communicated with customers throughout loan process, assisting with questions, and explaining additional requirements.
- Educated valued customers about mortgage processes and documentation.
- Tracked daily loan progress, proactively addressing potential issues impacting close date.
- Advised borrowers on financial status and payment methods.
- Verified completeness, accuracy, and integrity of loan agreements.
- Educated clients on barriers to loan qualification.
Mortgage Loan Officer
American Advisors Group
11.2021 - 06.2022
- Matched customer needs with the ideal loan product, including FHA-insured HECM and proprietary jumbo reverse mortgages, guiding them through the entire process.
- Established and managed relationships with Realtors, builders, financial service providers and community groups to create new business opportunities.
- Promote brand awareness by representing the company at various community functions.
- Ensured loan documentation and processes were in compliance with state and federal regulations.
- Provided considerate solutions and personalized service designed to give customers the best financial outcome through responsible reverse mortgage planning.
Club & Mobile Specialist
AGIPRODJ AKA THE VISION GROUP LLC
02.2011 - 10.2021
- Led the growth of annual company sales from $700,000 to approximately $4 million.
- Answered sales/support calls and eBay and Amazon store inquiries, replied to voicemails and email sales requests, monitored online chat system and replied to incoming chat requests, as well as spoke to Spanish-speaking customers.
- Used Excel to organize products lists on the company's eBay store, using the Best Offer listing on products to ensure none were list below minimum advertised price (MAP).
- Added products to the company's Amazon and eBay stores, calculating profits based on current and available calculators.
- Managed accuracy of products, including description, pricing, weight & other attributes.
- Manually set inventory until new system was in place.
- Provided face-to-face item review and tech support for local customers.
Sales Consultant
Carmax
12.2010 - 04.2011
- Provided exceptional service throughout the customer’s experience and communicated effectively both in-person and over the phone to identify their specific needs.
- Served as a company advocate by championing benefits of becoming a customer.
- Facilitated all phases of the sales process, including vehicle appraisal, test drives, and submitting finance applications.
- Maintained accurate product knowledge to recommend and appropriate products to customers.
- Built and maintained strong relationships and demonstrating excellent teamwork.
- Maintained the sales area so vehicles and products were neatly and accurately displayed.
Customer Care Coordinator
Ormco
03.2004 - 12.2008
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Customer Care Representative
National Traffic Safety Institute
01.2001 - 01.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Sales Associate Specialist
Macy's West
01.2000 - 01.2001
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
Education
General Coursework -
Santa Ana College
Santa Ana, CADiploma -
Orange High School
Orange, CASkills
- Contract Management
- Opportunity Identification
- Promotional selling
- Pipeline Development
- Attention to Detail
- Relationship Building
- Customer Service
- Salesforce CRM
- Cold calling
- Goal oriented
- Relationship selling
- Loan origination
- Data interpretation
- Credit checks
- Customer service-focused
- Microsoft office
- Customer service
- 10-key data entry
- Proficient in 10-key
LANGUAGE
Spanish
Conversational
Timeline
Mortgage Loan Officer
Valorem Lending
09.2024 - Current
Mortgage Loan Originator
Mutual of Omaha
11.2023 - 09.2024
Cast Member
The Walt Disney Company
03.2023 - 11.2023
Loan Originator
Evoque Lending
06.2022 - 08.2023
Mortgage Loan Officer
American Advisors Group
11.2021 - 06.2022
Club & Mobile Specialist
AGIPRODJ AKA THE VISION GROUP LLC
02.2011 - 10.2021
Sales Consultant
Carmax
12.2010 - 04.2011
Customer Care Coordinator
Ormco
03.2004 - 12.2008
Customer Care Representative
National Traffic Safety Institute
01.2001 - 01.2005
Sales Associate Specialist
Macy's West
01.2000 - 01.2001
General Coursework -
Santa Ana College
Diploma -
Orange High School
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/ramon-guzman-jr-57455211/
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