Summary
Overview
Work History
Education
Skills
References
Timeline
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Ramon Hernandez

Salinas,California

Summary

Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively both, supervised and unsupervised, and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. My mission is to exceed company expectations while helping grow an already successful business.

Overview

16
16
years of professional experience

Work History

Mortgage Loan Officer Assistant

Bay Capital Mortgage
Salinas, California
01.2023 - Current
  • Assist Mortgage Loan Officers with loan pre-qualifications by gathering and verifying customer financial information.
  • Create and maintained detailed, accurate mortgage files for each loan application received.
  • Provide administrative support to the Loan Officers, such as scheduling appointments, answering phones and responding to emails.
  • Review credit reports, appraisals, title policies, insurance documents and other relevant paperwork for accuracy and completeness.
  • Generate weekly pipeline updates for management team members.
  • Conduct follow up calls with clients regarding outstanding documents needed for approval of their loans.
  • Monitor purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.
  • Set and confirm appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
  • Contact credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Scan and upload loan and related documents into system.
  • File and maintain loan records.

Medical Interpreter

Private Contractor
Salinas, California
01.2012 - Current
  • Provided simultaneous interpretation for medical appointments, surgeries and consultations.
  • Facilitated communication between medical staff and patients with limited English proficiency.
  • Maintained a professional demeanor when interacting with clients and colleagues.
  • Assisted in the translation of written documents such as consent forms, medical records, and patient instructions.
  • Interpreted complex medical terminology accurately between languages.
  • Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
  • Utilized cultural sensitivity when interpreting conversations involving cross-cultural dialogue.
  • Kept up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.
  • Monitored interpreter performance to ensure accuracy and consistency of translations.
  • Developed strategies to help bridge language barriers effectively in order to facilitate understanding among all parties involved in the conversation.
  • Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.
  • Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.
  • Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
  • Conducted follow-up interviews with patients after their appointments to ensure they had an accurate understanding of their diagnosis or treatment plan.
  • Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
  • Researched foreign language resources for clarification of terms or phrases used during interpretations.
  • Provided education about cultural differences associated with various languages spoken by patients.
  • Interpreted verbal and written information during examinations, tests and treatments.
  • Responded to requests from healthcare staff or physicians for interpreter services.
  • Translated written healthcare text from handouts and brochures to prepare printed medical information.
  • Delivered real-time, accurate oral translations and interpretations for clients.

Sales Representative

Verizon Wireless
Sand City
05.2012 - 10.2013
  • Greeted customers, provided information about products and services.
  • Explained features of cell phones to potential buyers and answered questions.
  • Demonstrated how to use new phone models and accessories.
  • Assisted customers in selecting a phone plan that best suited their needs.
  • Provided technical support to customers with existing devices and troubleshooted issues they were having.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Followed up with customers after purchase to ensure satisfaction with product and service received.
  • Developed relationships with key contacts within the industry in order to keep informed of new products and services available.
  • Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Sales Representative

Russell Cellular Verizon Wireless
Poteau, OK
02.2011 - 08.2011
  • Conducted market research to identify potential customers and their needs.
  • Provided technical support for customers using the company's products or services.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Identified opportunities for cross-selling additional products and services.
  • Reviewed monthly performance against targets set by management team.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Assisted in developing promotional materials such as flyers, brochures.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Fostered relationships with customers to expand customer base and retain business.
  • Demonstrated product features to align with customer needs.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.

Sales Representative

Metro PCSInc
San Jose, CA
07.2010 - 02.2011
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Used CRM database to track referral and appointment data.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Identified and capitalized on key business growth opportunities.
  • Educated customers on product features and technical details to highlight benefits.
  • Provided timely follow-up on inquiries made by potential customers.

Sales Representative

The Mobile Solution/T-Mobile
Salinas, California
05.2008 - 08.2009
  • Greeted customers and provided information about products and services.
  • Performed administrative tasks including order entry, invoicing and filing paperwork.
  • Maintained an updated list of prospects for future marketing campaigns.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Education

Transfer Studies

Hartnell College
Salinas, CA
05.2007

Skills

  • Schedule Management
  • Document Verification
  • File Management
  • Data Collection
  • Loan Application Preparation
  • Employment Verification
  • Customer Account Review
  • Personal Data Collection
  • Credit Application-Verification
  • Mortgage Loan Processing
  • Financial Data Collection
  • Mortgage Insurance Arrangement
  • Closing Documentation

Med Interpreting:

  • Physician Communication
  • Patient Communication
  • Verbal and Written Communication
  • Customer Service
  • Medical Terminology
  • Fluent in English and Spanish
  • Physician Support
  • Attention to Detail
  • Critical Thinking
  • Accurate Translation
  • Relationship Building

References

  • Direct Supervisors/Managers contact information available upon request.

Timeline

Mortgage Loan Officer Assistant

Bay Capital Mortgage
01.2023 - Current

Sales Representative

Verizon Wireless
05.2012 - 10.2013

Medical Interpreter

Private Contractor
01.2012 - Current

Sales Representative

Russell Cellular Verizon Wireless
02.2011 - 08.2011

Sales Representative

Metro PCSInc
07.2010 - 02.2011

Sales Representative

The Mobile Solution/T-Mobile
05.2008 - 08.2009

Transfer Studies

Hartnell College

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Ramon Hernandez