Ramon Lipscomb
Phoenix,AZ
Summary
Results-oriented Operations Manager with 10+ years of experience in process improvement and customer service. Skilled in analyzing data, identifying opportunities for efficiency, and implementing effective solutions. Strong communicator and analytical thinker with a proven track record of collaborating with cross-functional teams to improve communication and deliver exceptional service. Detail-oriented with excellent problem-solving skills. Ready to leverage my experience and strengths to drive operational excellence and contribute to the success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Electrical Technician
Valin Inc
02.2024 - Current
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Execute soldering, wiring, and assembly tasks according to established procedures and quality standards.
- Interpret engineering drawings, schematics, and assembly instructions to assemble electronic components and products.
- Conduct thorough inspections of assembled electronic products to ensure functionality and adherence to specifications.
- Experience in the use of digital multi-meter other small power tools, related test equipment along with the ability to strip, crimp and solder wiring, coax cables.
- Inventory parts specifications for prototypes, production products and testing procedures.
Business Development Analyst
Earndhardt Hyundai Avondale
1 2023 - 02.2024
- Implement data analytics tools and methodologies to optimize business development strategies and identify growth opportunities
- Develop and implement strategies to improve customer satisfaction and retention rates
- Identify potential partnership opportunities with insurance companies to improve the High Theft vehicle process and reduce insurance costs
- Conduct market research to identify potential partnership opportunities with insurance companies for the High Theft vehicle process
- Provide data analysis and insights on warranty reports to identify trends and improve payment processing for the company
- Engaged with customers to build business relationships.
OPERATIONS SUPERVISOR
GXO Logistics
5 2022 - 12.2022
- Ensure compliance with safety regulations and promote a culture of safety among team members
- Implement and enforce safety protocols and procedures to ensure a safe working environment for all team members and visitors
- Identify and implement process improvement initiatives to increase operational efficiency and reduce costs
- Coordinate with other departments to optimize operational efficiency and minimize errors
- Collaborate with cross-functional teams to identify areas of improvement in order to streamline operations and increase productivity
- Lead cross-functional teams to implement new technologies and improve operational processes
- Develop and implement training programs for team members to enhance their skills and improve performance.
Plant Operator/Quality Inspector/Cherry Picker
Holly Frontier
06.2020 - 09.2021
- Provide training and guidance to new plant operators, quality inspectors, and cherry pickers to ensure they understand and follow proper procedures and protocols
- Collaborate with the maintenance team to develop and implement preventive maintenance schedules for the plant equipment in order to minimize downtime and optimize production efficiency
- Conduct regular inspections of rail cars to ensure they meet safety and quality standards before loading and shipment
- Identify and implement process improvements to increase efficiency and reduce waste in plant operations and quality control processes
- Coordinate with the logistics team to ensure timely and efficient loading and unloading of rail cars, and communicate any issues or delays to the appropriate stakeholders
Operations Planning Manager
UPS
11.2018 - 12.2020
- Develop and implement innovative strategies to optimize the efficiency and productivity of the operations, including streamlining processes, implementing automation technologies, and improving workflow
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Collaborate with HR team to develop and implement training programs to enhance employee skills and knowledge
- Collaborate with cross-functional teams, such as HR and Training, to develop and implement training programs to enhance operational skills and knowledge of employees
- Monitor and analyze key performance indicators (KPIs) related to operations, such as productivity, quality, and cost, and make recommendations for improvement
- Ensure compliance with all federal and state regulations regarding employee safety and health, including maintaining up-to-date knowledge of OSHA regulations and conducting regular safety audits
- Collaborate with cross-functional teams to identify opportunities for process improvement and cost reduction in outbound and inbound operations.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Associates Information Technology -
Bryant & Stratton
01.1999 - 05.2000
Skills
Strict attention to detail
Problem solving
Being calm in stressful situations and knowing when to escalate issues to higher management
Team Player who treats all personnel with respect and collaborates well on concerns
Adverse event reporting
Internal and External Auditing
Handling customer complaints
Market research
Partnership opportunities
Business development
Warranty reports
Safety compliance
Process improvement initiatives
Cross-functional collaboration
Timeline
Electrical Technician
Valin Inc
02.2024 - Current
Plant Operator/Quality Inspector/Cherry Picker
Holly Frontier
06.2020 - 09.2021
Operations Planning Manager
UPS
11.2018 - 12.2020
Associates Information Technology -
Bryant & Stratton
01.1999 - 05.2000
Business Development Analyst
Earndhardt Hyundai Avondale
1 2023 - 02.2024
OPERATIONS SUPERVISOR
GXO Logistics
5 2022 - 12.2022