Ramon Lopez
Kissimmee,FL
Summary
With a proven track record at NAPA Auto Parts - Genuine Parts, I excel in enhancing customer satisfaction and streamlining store operations. Leveraging skills in problem-solving and inventory management, I've significantly contributed to team success. My adeptness in sales and customer service ensures operational excellence and positive client interactions, embodying a confident approach to retail management challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
Orlando, FL
07.2024 - 01.2025
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained inventory by checking merchandise to determine levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated with vendors to secure product availability at competitive prices.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Service Valet
Central Florida Toyota
Kissimmee, FL
08.2020 - 05.2024
- Greeted customers and opened car doors to enhance service.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Displayed a positive attitude during interactions with customers and colleagues.
- Monitored parking area for safety, security and general customer concerns.
- Resolved complaints in an efficient manner while maintaining high standards of customer service.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Maintained logs of all incoming and outgoing vehicles.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Positioned and removed barricades to open or close parking areas.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Collected car keys from customers and returned them when vehicle was retrieved.
- Kept digital logs updated with cars, locations and special customer information.
Customer Service Cashier
SeaWorld
Orlando, FL
04.2017 - 03.2019
- Answered incoming phone calls from customers regarding product availability or store locations.
- Welcomed customers, offering assistance to help find store items.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered phone calls to assist customers with questions and orders.
- Verified that all coupons were valid prior to processing them into the system.
- Assisted customers with locating merchandise within the store.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Balanced cash drawers at the end of each shift.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
High School Diploma -
Tohopekaliga
Kissimmee, FL05-2020
Skills
- Store opening and closing
- Customer service
- Problem-solving
- Sales expertise
- Store operations
- Inventory counting
- Attention to detail
- Store organization
Certification
CPR certification
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
07.2024 - 01.2025
Service Valet
Central Florida Toyota
08.2020 - 05.2024
Customer Service Cashier
SeaWorld
04.2017 - 03.2019
High School Diploma -
Tohopekaliga
Similar Profiles
Lauren BriggsLauren Briggs
Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)
Christopher CheekChristopher Cheek
Parts Sales at NAPA Auto Parts - Genuine PartsParts Sales at NAPA Auto Parts - Genuine Parts
Paul PsikPaul Psik
Store Manager at NAPA Auto Parts - Genuine PartsStore Manager at NAPA Auto Parts - Genuine Parts
Germine LewisGermine Lewis
Delivery Driver at NAPA Auto Parts - Genuine PartsDelivery Driver at NAPA Auto Parts - Genuine Parts
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth