Ramon Lopez
Brooklyn
Summary
Strong leader who demonstrates the project management skills required to effectively meet organizational goals on time and on budget. Emerging Operation's, familiar with industry operations through real-world experience. Offering strong communication and collaboration skills. Seeking to leverage hands-on experience and education to build long-term career in field.
Overview
18
18
years of professional experience
Work History
Residential Support Staff Member
Faith Mission Crisis Center
06.2023 - Current
- Maintained accurate documentation of residents'' progress, communicating updates with families and other relevant parties as necessary.
- Provided crisis intervention when needed, utilizing de-escalation techniques and collaborating with appropriate resources for resolution.
- Attended training sessions to stay updated on procedures and services.
- Upheld resident privacy by maintaining confidentiality in all interactions involving sensitive information.
- Fostered an inclusive living environment that celebrated diversity through culturally sensitive practices.
Residential Aide Supervisor
Create Inc Young Adults Center
03.2022 - 06.2023
- Monitor recreational rooms, laundry rooms and cafeteria to ensure all residents are adhering to schedules and are in proper locations
- Perform Daily inspections of all residents unit
- Respond to incidents
- Perform hourly house runs to:
- Residents areas are being maintained at all times
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Performed searches to look for unauthorized materials and weapons.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Store and remove residents property from client storage area
- Perform daily packs ups and logging of property belonging to AWOL residents
- Answer phone and direct called if when necessary
- Assist with intakes
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
Operation's Counselor
Basics Residential
09.2015 - 01.2022
- Coordinate and follow proper procedures to verify client's movement
- Coordinate client/staff safety upon individual arrivals
- Monitor random toxicology from resident
- Coordinating all HRA finger imaging scans and ensuring 100% compliance
- Logging all incidents, clients information, meetings, etc in communication logs
- Facilitating emergency situation i.e health, violent, fire, etc.
- Ensuring daily activities are fallowed as scheduled
- Conflict resolution between clients
- Ensuring performance of cleanliness and appearance of the facility is up to standard
- Process new clients for admission into the program
- Monitor client nature walks daily
- Ensure resident and staff safety at all times
- Daily runs to ensure all policies and procedures are being followed
- Ensure all clients attend all their daily groups
- Dispense medication when needed
- Conduct Monthly drills Fire drill, utility outage, Bio-hazard, Medical emergency, External violence and Bomb threat
- Transport clients and staff alike to various destinations
- Conduct various assignments such as clients property, Inventory tracking and etc.
- Worked with prescribing professionals to get patients necessary medications.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Army National Guard
NY ARMY NATIONAL GUARD
10.2007 - 10.2016
- 11B Infantry
- Squad leader or Team manager
- Advance First Aid
- Automotive/Mobile Equipment Preventative Maintenance
- Driving/Maneuvering Skills
- Equipment Safety Feature Design
- Fireman Handling and Maintenance
- Mechanical Equipment/System Installation/Repair
- Skill with Hand Tools or Power Tools
Education
Relias And Oasis Trainings
New York, NYGED -
South Bronx Job Corporation Center
1771 Andrews Ave S, Bronx, NY 104532006
Skills
Highly dependable
Excellent attention to detail
- Operations Aide counseling
- Peer Counseling
- Intervention Planning
- Crisis Response
- Bilingual in Spanish and English
- Staff Management
Timeline
Residential Support Staff Member
Faith Mission Crisis Center
06.2023 - Current
Residential Aide Supervisor
Create Inc Young Adults Center
03.2022 - 06.2023
Operation's Counselor
Basics Residential
09.2015 - 01.2022
Army National Guard
NY ARMY NATIONAL GUARD
10.2007 - 10.2016
GED -
South Bronx Job Corporation Center
Relias And Oasis Trainings
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