Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramon Machuca

Woodbridge,VA

Summary

At Sheehy Subaru of Springfield, I leveraged my vehicle assessment expertise and team collaboration skills to exceed service goals, significantly enhancing customer satisfaction. My proactive approach in refining product knowledge and efficiently managing records led to swift, successful resolutions, showcasing my ability to multitask and organize effectively.

Overview

8
8
years of professional experience

Work History

Service Advisor

Sheehy Subaru of Springfield
Springfield, VA
02.2017 - Current
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

High School Diploma -

Gar-field Senior High School
Woodbridge, VA
06-2017

Skills

  • Bill preparation
  • Vehicle assessment
  • Team collaboration
  • Quality inspection
  • Multitasking and organization
  • Records management

Languages

English
Professional
Spanish
Professional

Timeline

Service Advisor

Sheehy Subaru of Springfield
02.2017 - Current

High School Diploma -

Gar-field Senior High School

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Ramon Machuca