Ramon Manguera
Clementon,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 7 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Motivated professional offering knowledge in mechanical fields. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
10
10
years of professional experience
Work History
Mechanical Associate
CarMax
Turnersville, NJ
04.2019 - Current
- Performed routine maintenance such as oil changes, tune-ups and brake repairs.
- Diagnosed mechanical issues using specialized tools and equipment.
- Repaired or replaced worn parts such as brakes, spark plugs and radiators.
- Tested vehicle engines to identify malfunctions.
- Inspected vehicles for damage and recorded findings in a computer system.
- Conducted regular inspections of vehicles to ensure they were safe to drive.
- Analyzed diagnostic codes generated by on-board computers to determine necessary repairs.
- Assessed overall condition of vehicles after servicing was complete before returning them to customers.
- Inspected, replaced and repaired defective parts and completed preventive maintenance.
- Analyzed and diagnosed automotive problems and completed skilled mechanical work.
- Maintained certifications and completed training on systems and components.
Detail Associate
Carmax Autocare Center
Turnersville, NJ
01.2017 - Current
- Maintained detailed records of all inventory transactions including receiving, stocking, shipping, transfers, adjustments.
- Provided assistance in the loading and unloading of trucks as needed.
- Ensured that all safety protocols were followed when handling hazardous materials or chemicals.
- Resolved customer inquiries promptly while maintaining excellent customer service standards.
- Identified areas where process improvements could be made to enhance efficiency and productivity.
- Participated in special projects related to inventory control as assigned by management.
Housekeeper
Elmwood Hills Nursing Home
Blackwood, NJ
03.2014 - 08.2016
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Education
High School Diploma -
Triton Regional High School
Runnemede, NJ05-2012
Some College (No Degree) - Electrician
Pennco Tech
Blackwood, NJSkills
- Workplace Safety
- Preparing reports
- Management Support
- Program Support
- Research abilities
- Computer Skills
- Cross-Functional Teamwork
- Oral communication
- Decision-Making
- Process Improvement
- Relationship Building
- Customer Service
- Attention to Detail
Timeline
Mechanical Associate
CarMax
04.2019 - Current
Detail Associate
Carmax Autocare Center
01.2017 - Current
Housekeeper
Elmwood Hills Nursing Home
03.2014 - 08.2016
High School Diploma -
Triton Regional High School
Some College (No Degree) - Electrician
Pennco Tech