Ramon Martinez

I conduct home visits to understand the reasons behind our former customers' dissatisfaction with Spectrum's services. During these visits, I share comprehensive information about our latest product offerings and the improvements we've implemented to enhance our services. I also present competitive packages for internet, television, and mobile phone services tailored to each client's specific needs based on their daily usage patterns. Additionally, I offer hands-on support to returning clients, assisting them in setting up accounts, equipment, and mobile devices. My commitment extends beyond the initial setup, as I remain available to address any concerns or issues related to their new services, ensuring a seamless transition back to Spectrum that consistently meets their requirements and expectations.

I initially joined this furniture store as a salesperson, dedicated to delivering personalized experiences to each of my clients. My primary objective was to ensure that their visit left a lasting impression, enticing them to become repeat customers. I aimed to streamline their buying process, making it both effortless and enjoyable.

As time progressed, I took on additional responsibilities, overseeing the promotion and sales of a wholesale line of mattresses exclusively crafted for our furniture store, targeting nearby businesses. In this role, I engaged in detailed discussions with business owners from my client list, delving into profit margins and inventory management efficiencies. Within the store, I effectively managed warehouse inventory, monitored shipments, handled order placements, deliveries, and pickups, and offered valuable assistance with warranty claims for business owners.

Furthermore, I actively contributed to enhancing the furniture store's online presence and marketing initiatives. I was responsible for creating captivating graphics and engaging social media posts, sharing crucial information about upcoming sales and the introduction of new products in our showroom. My role extended to analyzing market trends, aiding in the selection of new products for our showroom, and optimizing our social media outreach by targeting key demographics. This strategic approach allowed us to maximize our marketing budget effectively.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging.

Rotated stock and restocked shelves to maintain product availability and store appearance.

Helped customers choose a mobile phone network plans that best suited them along with their new cell phones and accessories.