Ramon Medina

Suggested add-on services that would be helpful to customers and improve bottom line. Pleasantly greeted customers and asked open-ended questions to better determine needs. Documented problems and corrective actions to maintain records.Developed estimates by costing materials, supplies and labor.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Implemented improvements to file systems and procedures. Prepared new files and assigned tracking identification numbers, resulting in faster retrievals. Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies. Located missing file materials to help teams meet project deadlines and avoid lost man-hours and lawsuits. Trained junior staff on department procedures and Improved physical and digital filing systems with organizing strategies.

Shared knowledge of menu items and flavors, assisting customers to make personal decisions based on taste and interest. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Remained calm when dealing with difficult customers or during busy shifts. Stayed up-to-date on menu changes to help customers make food choices.