Ramon Mendoza
Midland,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Jacam Catalyst showcased my ability to foster strong relationships and adapt to changing conditions. Skilled in vehicle maintenance and safety protocols, I excel in logistics coordination and team collaboration, driving improvements in service delivery and workplace safety. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Drilling Transporter
Jacam Catalyst
06.2024 - Current
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
Service Technician
Imperative Chemical Partners
11.2023 - 03.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Service Technician
RainRock Services LLC
02.2023 - 11.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
Service Technician Supervisor
Youngs Homes
03.2014 - 01.2022
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased team productivity with regular training sessions and performance evaluations.
- Conducted regular safety inspections to ensure compliance with industry regulations and maintain a safe working environment.
- Trained junior technicians, fostering a supportive learning environment and promoting professional growth.
- Resolved complex technical problems through careful analysis, innovative thinking, and collaboration with colleagues.
- Improved team efficiency by streamlining service processes and implementing new troubleshooting techniques.
- Coordinated schedules for multiple service technicians, ensuring optimal coverage for client needs.
- Optimized workflow by assigning tasks based on each technician''s expertise and availability.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
Education
High School Diploma -
Andrews High School
Andrews, TX05.1999
Skills
First Aid Training
Logistics Coordination Experience
Customer rapport
Vehicle safety checklist
Defensive Driving Techniques
Safety Protocols
Hazardous Materials Handling
Basic Mechanical Skills
Vehicle Maintenance
Equipment moving
Organizational Skills
Team Collaboration
Certification
H2S, FORKLIFT, SAFELAND, MANLIFT, CPR, FIT TEXT CARD
Languages
Spanish
Native or Bilingual
Timeline
Drilling Transporter
Jacam Catalyst
06.2024 - Current
Service Technician
Imperative Chemical Partners
11.2023 - 03.2024
Service Technician
RainRock Services LLC
02.2023 - 11.2023
Service Technician Supervisor
Youngs Homes
03.2014 - 01.2022
High School Diploma -
Andrews High School
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