Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Ramon Mercado

Davenport ,FL

Summary

Proven leader and dedicated team player with a history of elevating customer satisfaction and enhancing team dynamics, as demonstrated at Lowes Home Improvement. Excel in fast-paced environments, showcasing exceptional problem-solving and communication skills. Renowned for reliability and attention to detail, consistently driving positive outcomes and operational excellence.

Overview

9
9
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
02.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Armed Security

Special Forces
04.2020 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Military

United States Army (11 Bravo *Infantry*)
08.2016 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Education

Diploma -

Millville Senior High
Millville, NJ
06.2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Flexible schedule
  • Verbal/written communication
  • Verbal communication
  • Active listening
  • Calm under pressure
  • Excellent communication
  • Dependable and responsible
  • Flexible and adaptable
  • Attention to detail

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Lowes Home Improvment
02.2022 - Current

Armed Security

Special Forces
04.2020 - 05.2020

Military

United States Army (11 Bravo *Infantry*)
08.2016 - 12.2019

Diploma -

Millville Senior High

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Ramon Mercado