Ramon Morales
Kissimmee,FL
Summary
My primary objective is to provide exceptional service and create long term relationships with clients and provide solutions to achieve their goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agent
New York Life Insurance Co
Maitland, Florida
02.2024 - 05.2024
- Developed and implemented financial strategies to meet clients' long-term goals.
- Maintained records of all client interactions including phone calls and emails.
- Analyzed customer portfolios to identify potential investment opportunities.
- Ensured that all customer complaints were addressed in a timely manner according to company policies.
- Advised clients on risk management strategies utilizing insurance products such as life insurance and annuities.
- Attended seminars related to investing topics such as retirement planning or estate planning.
ANNUITY SPECIALIST
PACIFIC LIFE
Kissimmee, FL
10.2022 - 12.2023
- Provided customer service to clients through phone and email communication.
- Participated in ongoing training programs related to job duties or responsibilities.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Developed customer relationships and ensured satisfaction with services.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Provided support to customers regarding their annuities through phone calls and emails.
- Evaluated customer portfolios to identify opportunities for additional investments in annuities.
RELATIONSHIP BANKER
JP MORGAN CHASE
Orlando, FL
09.2020 - 09.2022
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Conducted market research to identify trends and opportunities in the industry.
- Actively participated in developing strategies for improving customer relations.
- Developed customer relationships and ensured satisfaction with services.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
PERSONAL BANKER
JP MORGAN CHASE
Kissimmee, FL
09.2009 - 09.2020
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Provided customer service to clients through phone and email communication.
- Participated in ongoing training programs related to job duties or responsibilities.
- Scheduled and attended weekly appointments with clients.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Responded to client inquiries and resolved issues promptly.
- Developed personalized plans to meet clients' specific needs and goals.
- Conducted due diligence on behalf of clients for various transactions.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Education
High School Diploma -
Dr Jose M Lazaro
Carolina P.R.05-1991
Skills
- Overseeing daily operations
- Managing staff
- Ensuring SIE compliance
- Ensuring SERIE 6 compliance
- Ensuring LIFE compliance
- Ensuring VARIABLE LICENSE compliance
- Providing exceptional customer service
- Analyzing financial data
- Identifying trends
- Developing strategies
- Implementing new procedures
- Implementing new technologies
- Improving efficiency
- Streamlining operations
- Leading a team
- Exceeding sales goals
- Maintaining excellent customer satisfaction scores
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
References
Available upon request.
Certification
- Life,Health,variable License
Languages
Spanish
Native/ Bilingual
Timeline
Agent
New York Life Insurance Co
02.2024 - 05.2024
ANNUITY SPECIALIST
PACIFIC LIFE
10.2022 - 12.2023
RELATIONSHIP BANKER
JP MORGAN CHASE
09.2020 - 09.2022
PERSONAL BANKER
JP MORGAN CHASE
09.2009 - 09.2020
High School Diploma -
Dr Jose M Lazaro
Similar Profiles
Sheena A. SmithSheena A. Smith
Financial Services Professional at New York Life Securities/ New York Life InsuranceFinancial Services Professional at New York Life Securities/ New York Life Insurance
Rajeev SharmaRajeev Sharma
In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.
Nichole GillenNichole Gillen
Senior Specialist at New York Life Insurance CompanySenior Specialist at New York Life Insurance Company
GERRIAH PIGGEEGERRIAH PIGGEE
Absence Management Specialist at New York Life Insurance GroupAbsence Management Specialist at New York Life Insurance Group
Alexandra Cruz OrtizAlexandra Cruz Ortiz
Human Resource Section Lead at OCPS Food & Nutrition ServicesHuman Resource Section Lead at OCPS Food & Nutrition Services