Ramon Morales
Portladn
Summary
Proven professional with a robust background at Pacific Coast Fresh Co., adept in dispatch coordination and fostering customer relations. Leveraged decision-making and customer service skills to enhance team productivity and ensure timely deliveries. Excelled in high-stress management, achieving significant improvements in efficiency and customer satisfaction.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
DISPATCHER
PACIFIC COAST FRESH CO.
05.2015 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
ASSISTANT FORMAN
PACIFIC COAST FRESH CO
05.2015 - Current
- Enhanced team productivity by implementing efficient work processes and coordinating tasks among crew members.
- Assisted in reducing project timelines through proactive supervision and clear communication with workers.
- Maintained high-quality work standards by providing thorough training and consistent feedback to crew members.
- Contributed to successful project outcomes with meticulous attention to detail in task execution and quality control checks.
- Resolved conflicts among crew members, promoting a positive working environment for all team members.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
DELIVERY DRIVER
BARAZZA INC
06.2011 - 11.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
CLERK
Fred Meyer Stores
11.2009 - 06.2011
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Education
High School Diploma -
JOHN MARSHALL HIGHSCHOOL
PORTLAND ORSkills
- Customer service
- Data entry
- Decision-making
- Dispatch software
- Attention to detail
- Time management
- Problem-solving
- Customer relations
Certification
- Forklift Certification
- Pallet Jack Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
DISPATCHER
PACIFIC COAST FRESH CO.
05.2015 - Current
ASSISTANT FORMAN
PACIFIC COAST FRESH CO
05.2015 - Current
DELIVERY DRIVER
BARAZZA INC
06.2011 - 11.2014
CLERK
Fred Meyer Stores
11.2009 - 06.2011
- Forklift Certification
- Pallet Jack Certification
High School Diploma -
JOHN MARSHALL HIGHSCHOOL
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