Summary
Overview
Work History
Education
Skills
Timeline

Ramon Morffiz

Miami,FL

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Friendly and courteous Front Desk Agent with Number years of experience serving in high traffic hotels. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty.

Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work.

Energetic hospitality professional with can-do attitude and goal to work with public. Over Number years of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Blue Diamond Hotels & Resorts
Varadero, Matanzas
12.2021 - 07.2022
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assisted at front desk when and handled purchases at gift shop.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.

Nautical Instructor

Blue Diamond
Varadero, Matanzas
07.2016 - 12.2021
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
  • Emphasized safe working and classroom conditions and practices.

Education

Lic. Social Comunication -

University Of Matanzas, Matanzas
05.2014

Skills

  • Tour Arrangements
  • Guest Amenities
  • Concierge Services
  • Checking Guests In and Out
  • Guest Satisfaction
  • Professional Relationships
  • Verifying Reservations

Timeline

Front Desk Agent - Blue Diamond Hotels & Resorts
12.2021 - 07.2022
Nautical Instructor - Blue Diamond
07.2016 - 12.2021
University Of Matanzas - Lic. Social Comunication,
Ramon Morffiz