Ramon Munguia
EULESS,TX
Summary
Accomplished Bar Tender Lead at Londoner, adept in POS System Operation and fostering customer loyalty, increased repeat business through exceptional service and mastery in crafting cocktails. Excelled in employee coaching and maintaining cleanliness standards, significantly enhancing guest satisfaction and operational efficiency. Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
Lead Bartender
Plaza pub
Arlington, TX
2025.06 - Current
- Supervised bartending team to ensure efficient service and high-quality beverages.
- Trained new staff on cocktail preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain bar operations.
- Provided exceptional customer service by engaging with patrons and addressing concerns.
Bar Tender Lead
Londoner
2023.03 - 2025.09
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Served high customer volumes during special events, nights, and weekends.
- Processed customer transactions efficiently at busy service counters.
- Maintained cleanliness and organization in high-traffic areas.
- Assisted customers with inquiries and provided product recommendations.
- Monitored inventory levels and restocked supplies as needed.
Manager and Bar Lead
Buffalo Wild Wings
2018.05 - 2022.05
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised daily restaurant operations for optimal performance and guest satisfaction.
- Trained and mentored staff on menu knowledge and customer service standards.
- Managed inventory levels to ensure adequate stock of food and supplies.
- Implemented promotional strategies to enhance customer engagement and sales.
- Coordinated scheduling to maintain efficient staffing during peak hours.
- Enforced health and safety regulations to ensure compliance across all areas.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored staff performance and addressed issues.
Bar Shift Leader and Server.
Mimi's Cafe Restaurant
2012.12 - 2018.05
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased repeat patronage by developing strong relationships with customers through attentive service and genuine engagement.
- Ensured compliance with local laws and regulations by enforcing responsible alcohol service practices among staff members.
- Handled customer inquiries professionally, offering personalized recommendations based on preferences or dietary restrictions.
- Maintained a clean, safe, and inviting atmosphere for patrons through regular inspections and enforcement of hygiene standards.
- Provided ongoing training for bartenders, refining skills and ensuring consistent service quality.
- Supervised bar staff during shifts to ensure smooth operations.
- Managed inventory levels and restocked supplies as needed.
- Trained new employees on drink preparation and customer service standards.
- Maintained cleanliness and organization of the bar area.
- Enforced health and safety regulations consistently among team members.
Education
Mechanics - Licensed Mechanic
Lincoln College of Technology
Irving, TX 2006.06 - 2007.05
Highschool Diploma -
Nimitz High School
Irving, TXSkills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Ordering Supplies
- Customer Service
- Organizational ability
- Health and safety
- Employee Coaching
- Scheduling Staff
- Waste Reduction
- Liquor, beer, and wine knowledge
- Customer service expertise
- Handling Difficult Customers
Timeline
Lead Bartender
Plaza pub
2025.06 - Current
Bar Tender Lead
Londoner
2023.03 - 2025.09
Manager and Bar Lead
Buffalo Wild Wings
2018.05 - 2022.05
Bar Shift Leader and Server.
Mimi's Cafe Restaurant
2012.12 - 2018.05
Mechanics - Licensed Mechanic
Lincoln College of Technology
2006.06 - 2007.05
Highschool Diploma -
Nimitz High School