Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ramon Ololade

Lanham,MD

Summary

Dedicated and experienced Identity Access Management (IAM) Analyst with over 7 years of expertise in securing and managing user access, developing IAM policies, and supporting enterprise IT operations. Proficient in advanced IAM tools and methodologies, with a strong focus on compliance, risk mitigation, and cross-team collaboration. Seeking an IAM role to contribute my technical skills and problem-solving expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Security Analyst

BCBSMA
Boston, MA
09.2022 - Current
  • Established and executed IAM policies for organizational needs.
  • Manage and maintain user access, including creating and deleting user accounts, and managing permissions and roles.
  • Conduct periodic reviews of user access to ensure compliance with company policies and industry regulations.
  • CyberArk - Creating, Adding User Accounts, Non-Person Accounts, and Resetting Safe Passwords in CyberArk.
  • Creating CyberArk Safes and releasing CyberArk Safes when locked to a user.
  • CyberArk - To enforce granular access controls, restricting who can access privileged accounts.
  • Provide support to the IT team and end users on IAM-related issues and requests.
  • Monitor and analyze IAM-related data to identify trends and potential security risks.
  • Participate in audits and compliance assessments to ensure that IAM policies and procedures are being followed.
  • SailPoint - Managing the user life cycle.
  • SailPoint – Creating access profiles and entitlements.
  • SailPoint – Creating roles and entitlements.
  • ISIM - Managing users' life cycle.
  • Participated in regular meetings with management to assess and address issues, and to identify and implement improvements.
  • Managed user authentication and authorization of data access.
  • Created and implemented Active Directory group policy settings to manage workstations.
  • Made recommendations to improve security procedures and systems.
  • Promoted security awareness among employees and clients to alleviate risks and breaches.
  • Service applications and systems provide a level of application, systems, and operational availability that meets or exceeds established standards, service levels, while minimizing operational risk.
  • Partner with key stakeholders to schedule packaging and release new applications in a timely manner, and reduce change execution times by planning implementations with parallel work streams.
  • Continuously strive to improve the stability of the production environment by partnering closely with key stakeholders on setting up, maintaining, and monitoring applications/systems, ensuring availability targets are met.
  • Follow established policies and procedures for user account provisioning as they relate to the creation, modification, and termination of user accounts.

Identity Access Management Specialist

Huntington National Bank
Detroit, MI
03.2022 - 09.2022
  • Provisioning lifecycle processes, user account lifecycle processes, reconciliation, certification, provisioning, and de-provisioning processes.
  • Drive requirement gathering, gap analysis sessions.
  • Work with OIM (One Identity Manager), AWS Management Console, and Azure AD.
  • Collaborated closely with HR on onboarding processes.
  • Create, modify, and delete data in SQL and Oracle databases.
  • Experience in SaaS applications, like Office 365, Dropbox, and Workday.
  • Writing PS scripts to pull user data in bulk from Active Directory for clean-up processes of dormant service accounts, user accounts, and empty AD groups.
  • Work with IAM architects and application business teams to analyze and refine requirements for application onboarding.
  • Create and analyze user stories based on requirements with Jira and Confluence.
  • Participated in User Acceptance Testing after user stories have been developed and are ready to be deployed to production.
  • Utilize IGA/Identity Governance Administration platforms such as Saviynt L100 to fulfill manual access requests, configure role mappings to automate provisioning, perform access reviews, and configure self-service workflows.
  • Worked closely with human resources to support employee management and organizational planning.
  • Clean up excessive access at the application level.
  • Facilitated periodic recertification by running scheduled PowerShell-based consistency checks.
  • Domain Knowledge - Identity and Access Management.
  • Managed configuration and troubleshooting of AD FS.
  • Documented and analyzed functional and non-functional requirements across multiple IAM domains.
  • Improved operations by working with team members and customers to find workable solutions.
  • Oversaw the development, integration, and management of application interoperability, coordinating accompanying updates and test cases.
  • Reported on common sources of technical issues or questions, and made recommendations to the product team.
  • Developed dashboards to track productivity and expedite the remediation of issues.
  • Tracked IAM-related requests and issues through the ticketing system.
  • Ensure that appropriate approvals are in place, and provide guidance to approvers as needed, prior to acting on tickets.
  • Work collaboratively with internal and external stakeholders.
  • Demonstrate strong ownership and innovation in areas like access governance, access requests, and approvals, and applying the principle of least privilege.
  • Creating, adding user accounts, non-person accounts, and resetting safe passwords in CyberArk.
  • Creating CyberArk Safes and releasing CyberArk Safes when locked to a user.
  • Coordinated efforts for compliance with revised security guidelines.
  • Perform system user provisioning maintenance for new employees, transfers, name changes, authority changes, and terminations as they apply to core, networking, and audit standards.
  • Administer ticket management via ServiceNow and adhere to the service level agreement (SLA).

IAM ANALYST

Ciena
Hanover, MD
07.2020 - 03.2022
  • Managed Azure Active Directory to grant permissions, roles, and access to users.
  • Created, updated, and managed user roles, policies, and access in the Microsoft Azure IAM suite.
  • Assisted in managing and maintaining user access, including creating and deleting user accounts, and managing permissions and roles.
  • Implemented and configured Single Sign-On (SSO) solutions for seamless user authentication across multiple applications.
  • Utilized SSO protocols, such as SAML, to enable secure authentication between identity providers and service providers.
  • Integrated Duo solutions with Okta endpoints to enable Multi-Factor Authentication (MFA).
    Troubleshot IAM issues using tools like Okta.
  • Provided support to the IT team and end users on IAM-related issues and requests.
  • Maintained documentation and reports related to IAM activities.
  • Participated in audits and compliance assessments to ensure adherence to IAM policies and procedures.
  • Used IBM ISAM to look up user identity for RBACs and LDAP groups, as well as to add users to RBACs and LDAP groups.
  • Delivered high-percentage incident resolution, leveraging problem-solving and technical skills, with various diagnostic tools.
  • Responded to operational issues with desktop computers, laptops, and mobile devices to enable problem resolution.
  • Entered service tickets into the incident tracking system to facilitate faster problem identification and resolution.
  • Recorded and resolved customer queries using diagnostic tools and interpersonal skills.
  • Owned and progressed incidents and requests with other technology teams on behalf of customers.
  • Ensured adherence to Operational Level Agreements (OLAs) and Service Level Agreements (SLAs).
  • Provided on-call support as part of a 24/7 operation, and assisted other team members when needed.
  • Provided the highest levels of resolution, support, and customer satisfaction in line with company policies and procedures.
  • Strived to achieve the highest possible first-time service resolution rate for customers.
  • Developed educational materials on SSO, MFA, and authentication protocols to empower users in maintaining secure access practices.
  • Promoted adherence to ITIL processes and best practices across the Service Desk team.
  • Attended weekly team meetings to enhance product knowledge and gain insight into issue resolution strategies.
  • Worked closely with other technology teams to resolve high-impact incidents affecting technology systems and environments.
  • Created and managed Distribution List (DL) accounts, ensuring proper setup and membership.
  • Integrated SSO into enterprise systems to enhance user experience and reduce password fatigue.
  • Maintained a comprehensive understanding of the Identity Access Management knowledge base to deliver exceptional customer service.

Information Security Administrator

Bed Bath & Beyond Inc
Washington, DC
04.2018 - 06.2020
  • Managed backup, user account, and helpdesk systems.
  • Reviewed and approved project plans prior to implementation.
  • Creating and granting RBAC/LDAP access to the right members.
  • Assist in setting up RSA VPN accounts.
  • Execute special projects as assigned.
  • Perform regular on-call duties as scheduled.
  • Responsible for identifying issues and bringing them to the attention of the Manager of Operations.
  • Configured Salesforce CRM endpoints utilizing SAML for secure integration.
  • Create new AD accounts, security groups, and ensure they all sync into the Azure cloud and AWS.
  • Ensured high-quality support for all users, both within the organization and externally.
  • • Provide technical support for Courion MyProfile and other Identity Access Management (IAM) suites of products.
  • Handled access requests to ensure proper creation, maintenance, and discontinuation of user permissions within the system.
  • Create, update, and manage user accounts using SailPoint IdentityIQ and other IAM suites of products.
  • Create, update, manage service accounts, secure-link accounts, and auto-logon accounts for various departments in the firm.
  • Troubleshoot various technical problems with user access, terminations of user accounts, and bring issues to resolution according to the Service Level Agreement.
  • Change the user's password, and reset the password in Active Directory.
  • Disable, terminate, and enable users in Active Directory.
  • Handle both incident and request tickets sent to the IS account administration queue from other departments in the organization using Footprints.
  • Addressed departmental queue tickets with the SNOW ticketing system to ensure resolution.
  • Maintain a knowledge base for Security Admin tasks; document processes and procedures used to solve routine troubleshooting.
  • Maintains Group Policy infrastructure based on policies and guidelines provided.
  • Develop, update, document, and manage GPOs across complex, multiple domains and network environments.
  • Prioritize and escalate problems within given Service Level Agreements.
  • Assist in setting up RSA VPN accounts.
  • Execute special projects as assigned.
  • Perform regular on-call duties as scheduled.
  • Responsible for identifying issues and bringing them to the attention of the Manager of Operations.

Education

Bachelor of Science - Economics

UNIVERSITY OF MAIDUGURI

Skills

  • Identity and Access management
  • Advanced knowledge of IAM principles: access control, authentication, and authorization
  • Proficient in Active Directory, LDAP, and Single Sign-On (SSO)
  • Identity Access Management, SailPoint IIQ, Microsoft Azure AD, AWS IAM, OKTA IAM, IBM ISIM/ISAM, Active Directory, CyberArk
  • ServiceNow
  • Skilled in cloud IAM solutions: Microsoft Azure AD and AWS IAM
  • Exceptional communication and interpersonal skills
  • Experience in developing and enforcing IAM policies, and conducting audits
  • Resolving problems and incidents
  • Documentation development, verbal and written communication, and being a collaborative team player
  • Microsoft Windows and Office technical troubleshooting
  • Service Desk Team Management, Remote Technical Support, and time management, conflict resolution
  • Two-factor authentication
  • Incident response planning

Certification

  • CompTIA Advanced Security Practitioner (CASP+) ce Certification
  • Microsoft Certified: Azure Fundamentals
  • CyberArk Trustee
  • AWS Solutions Architect

References

References available upon request.

Timeline

IT Security Analyst

BCBSMA
09.2022 - Current

Identity Access Management Specialist

Huntington National Bank
03.2022 - 09.2022

IAM ANALYST

Ciena
07.2020 - 03.2022

Information Security Administrator

Bed Bath & Beyond Inc
04.2018 - 06.2020

Bachelor of Science - Economics

UNIVERSITY OF MAIDUGURI

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Ramon Ololade