Summary
Overview
Work History
Education
Skills
Certification
Summary of Qualifications
Additional Information
Timeline
Generic

Ramon Prieto

El Paso,TX

Summary

Motivated and experienced healthcare administrative professional seeking the Patient Access Scheduler position. With over three years of experience in scheduling, verifying patient information, and coordinating patient care, I aim to contribute to the efficient operation of the healthcare facility by ensuring smooth data management, accurate patient authorization processing, and providing excellent service. Bilingual in English and Spanish, I am committed to fostering a positive and inclusive environment for all patients while maintaining the highest standards of confidentiality and care. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operation Spartan Shield

Army National Guard
07.2024 - 06.2025
  • Deployed to Kuwait as part of Operation Spartan Shield, enhancing defense relationships and supporting regional security in the Middle East.
  • Coordinated operations, ensuring the timely distribution of supplies and resources to support military personnel.
  • Worked with multi-national forces to ensure effective communication and efficient supply chain management.
  • Assisted in maintaining the operational readiness of military units and supported mission-critical activities across the region.

Operation Lone Star

Army National Guard
06.2021 - 07.2024
  • Assisted Border Patrol with border security operations, aiding in the control and protection of U.S. borders.
  • Supported efforts to monitor, secure, and protect the border, ensuring the safety and integrity of national security operations.
  • Coordinated with federal and state agencies to ensure effective security measures were in place, helping maintain operational efficiency.

COVID-19 Operation Support

Army National Guard
10.2020 - 06.2021
  • Administered COVID-19 vaccines and provided critical support to public health efforts during the pandemic.
  • Collected patient information, ensuring all data was accurately recorded and stored in compliance with HIPAA guidelines.
  • Scheduled appointments and coordinated with medical teams to ensure smooth vaccine administration processes.
  • Managed patient flow during vaccination events, ensuring that all individuals were seen in an efficient and timely manner.
  • Worked directly with healthcare professionals to ensure patients were properly informed and prepared for their vaccinations.
  • Demonstrated exceptional organizational skills, attention to detail, and a commitment to public health during a critical national health crisis.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Logistics Support, Operation Guardian Support

Army National Guard
08.2019 - 10.2020
  • Provided logistics support to U.S. Border Patrol during Operation Guardian Support, ensuring timely distribution of resources, equipment, and supplies.
  • Coordinated logistical operations, including transport and inventory management, which helped streamline operations and ensure that services were provided without delays.
  • Worked with multi-disciplinary teams to ensure logistical support was provided efficiently, similar to coordinating patient care and appointments in a healthcare setting.

Patient Access Scheduler

University Medical Center of El Paso
El Paso, TX
04.2016 - 06.2019
  • Verified patient records and ensured accuracy in healthcare data systems to support smooth patient access to services.
  • Processed patient authorizations and coordinated referrals to specialty clinics, facilitating seamless transitions of care.
  • Contacted patients to schedule appointments within established guidelines and communicated effectively regarding appointment details.
  • Worked closely with primary care providers and team nurses to document necessary information, enabling proper follow-up care.
  • Maintained HIPAA-compliant records and ensured confidentiality in handling sensitive patient information.
  • Supported medical teams by assisting with appointment scheduling, ensuring that patients were seen in a timely manner based on priority.

Education

Certificate - Computer Aided Drafting

El Paso Community College
01-2010

High School -

Bowie High School
El Paso, TX
01.2007

Skills

  • Patient scheduling and management
  • Insurance verification and authorization
  • Referral coordination
  • HIPAA compliance
  • Data entry and management
  • Multi-line phone operation
  • Bilingual communication
  • Team leadership and collaboration
  • Logistics support and coordination
  • Attention to detail
  • Customer service excellence
  • Regulatory compliance expertise
  • Microsoft Office proficiency
  • Telephone etiquette

Certification

  • CPR & First Aid (if applicable)
  • Secret Clearance
  • Mental Health Awareness
  • Anti-Terrorism
  • Information Security
  • Cyber Awareness
  • Operational Security
  • Combat Water Survival Training (CWST)

Summary of Qualifications

  • Over three years of experience in healthcare administration, specifically in verifying patient records, scheduling appointments, and processing patient referrals.
  • Proficient in using office automated systems to request patient authorizations and verify patient information in compliance with healthcare data management protocols.
  • Skilled in contacting patients to schedule appointments and reviewing referrals to specialty clinics in a timely and organized manner.
  • Knowledgeable in HIPAA compliance and maintaining patient confidentiality.
  • Bilingual in English and Spanish, with strong communication skills to support a diverse patient population.
  • Holds Secret Clearance and certifications in mental health awareness, anti-terrorism, information security, cyber awareness, operational security, and Combat Water Survival Training (CWST).

Additional Information

  • Available for relocation (if applicable)
  • Willing to comply with required immunizations and background investigations as outlined in the job posting.

Timeline

Operation Spartan Shield

Army National Guard
07.2024 - 06.2025

Operation Lone Star

Army National Guard
06.2021 - 07.2024

COVID-19 Operation Support

Army National Guard
10.2020 - 06.2021

Logistics Support, Operation Guardian Support

Army National Guard
08.2019 - 10.2020

Patient Access Scheduler

University Medical Center of El Paso
04.2016 - 06.2019

Certificate - Computer Aided Drafting

El Paso Community College

High School -

Bowie High School