Rachel Rivera
Richmond,VA
Summary
Guest relations specialist possessing strength in appointment setting, customer care and inventory management.
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
Bank of America
Richmond, VA
08.2014 - 03.2015
- Perform outbound calls to ensure customers issues were resolved
- Addressed all guest complaints and referred any escalated situations to management.
- Provided accurate and appropriate information in response to customer inquiries.
Customer Service Rep
Capital One
Glen Allen, VA
01.2013 - 08.2013
- Provide world class customer service to cardholders.
- Perform account level research and advise customers of products that may benefit them.
- Perform outbound calls to ensure customers issues were resolved effectively.
- Regularly answer calls from bank branch employees in need of assistance with customers in branch
Phone Banker
Wells Fargo
Glenn Allen, VA
10.2012 - 12.2012
- Answer inbound calls to effectively resolve account holder's needs.
- Enhance customer relationship with Wells Fargo by recommending new products and services.
- Meet rigorous sales goals by recommending beneficial products to account holders.
Supervisor
Kings Dominion
Richmond, VA
03.2011 - 08.2011
- Oversaw 5-6 employees
- Assisted in inventory and restocking merchandise daily.
- Compiled weekly monetary reports and records.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
Direct Sales Representative
TNT Direct Sales
Richmond, VA
12.2010 - 03.2011
- Received payments from customers and verified identify.
- Provided friendly service door to door selling Comcast products and services.
Education
Business Administration
J. Sargeant Reynolds
Skills
- Fluent in Spanish
- Excellent communication skills
- Appointment scheduling
- Active listening skills
- Persuasive communication expertise
- Attentive to detail
Accomplishments
Received CLIC Advanced Haircutting and Hair Coloring Certification
Timeline
Customer Service Coordinator
Bank of America
08.2014 - 03.2015
Customer Service Rep
Capital One
01.2013 - 08.2013
Phone Banker
Wells Fargo
10.2012 - 12.2012
Supervisor
Kings Dominion
03.2011 - 08.2011
Direct Sales Representative
TNT Direct Sales
12.2010 - 03.2011
Business Administration
J. Sargeant Reynolds