Ramon Rodriguez
Caguas,PR,PR
Summary
Highly motivated and organized individual seeking a Front Desk position to leverage exceptional interpersonal skills, strong attention to detail, and a friendly demeanor to provide outstanding customer service and administrative support. Eager to contribute to a dynamic team and create a welcoming environment for clients and visitors. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hilton Garden Inn Park Avenue Hotel
02.2020 - Current
- Greeted and welcomed clients, visitors, and vendors with a warm and friendly attitude, fostering a positive first impression of the company
- Managed incoming calls, screened and directed them to the appropriate personnel, ensuring efficient communication flow within the organization
- Effectively handled inquiries, providing accurate information about services, products, and company policies to meet clients' needs
- Scheduled and coordinated appointments, meetings, and conference room bookings, maintaining an organized and efficient calendar
- Processed incoming and outgoing mail and packages, distributing them promptly to the respective recipients
- Maintained the reception area, ensuring it was neat, clean, and presentable at all times
- Assisted in handling various administrative tasks, including data entry, filing, and document preparation, contributing to streamlined office operations.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Guest Service Attendant/Bell Service
Hotel on Rivington
11.2018 - 02.2020
- Greet all guests warmly and authentically
- Valet Park all vehicles per SOP
- Communicate all hotel happenings and concierge picks to guests
- Ensure the bell closet is kept organized and cleaned
- Assist in Front Office monthly inventory per Director of Front Office
- Room all guests thoroughly according to Standard Operating Procedure.
Fleet Service Clerk
American Airlines
09.2010 - 04.2015
- Perform aircraft pushback, towing, and positioning in accordance with safety guidelines and operational procedures
- Assist with aircraft parking and gate services, ensuring proper alignment and coordination with ground crew
- Load and unload cargo and baggage onto/from aircraft, ensuring accurate weight distribution and adherence to loading specifications
- Handle special cargo, including dangerous goods, perishables, and oversized items, following regulatory requirements
- Conduct routine inspections of aircraft for cleanliness, equipment functionality, and overall condition
- Adhere to strict safety protocols, including wearing appropriate personal protective equipment and following safety guidelines during all operations
- Ensure compliance with regulatory and company policies related to aircraft handling, cargo, and equipment operation
- Participate in emergency response drills and exercises to prepare for potential aircraft emergencies or incidents.
Mini bar Attendant/Valet Parking/Beach Attendant
Water & Beach Club Hotel
11.2009 - 09.2010
- Ensured all rooms have all the standardized products inside the mini bar daily
- Ordered products from vendor on weekly basis and ensured proper items delivered to hotel
- Responsible for monthly inventory to management
- Communicated with all departments to ensure the highest level of service delivery of guest in house and departing guests
- Parked guests' vehicles in offsite parking lot while ensuring that guests vehicle was handled with care
- Assisted guests with delivery and communication of chairs, umbrellas and towels and maintained their comfort and relaxation during their time on beach
- Utilized Micros POS to record revenue along with balancing of shift and cash out procedures
- Assisted Bell Department with luggage room delivery when necessary.
Guest Service Attendant/Bell Service
Hotel Mela
01.2006 - 10.2009
- Ensured best practices of guest services and executed with warm hospitality
- Ensured all guests were informed of surrounding restaurants, museums, clubs, lounges and assisted transportation services such as taxis, car service and limos
- Organized and carefully stored guests' luggage while maintaining security precautions by tagging all items
- Delivered all necessary guest related items to rooms such as confidential messages, faxes, ice, room service and so forth
- Assisted PBX and Front Desk when requested should there be shortage in staffing or crunch times.
After school Dance Instructor - Salsa and Mambo
Public School 230
09.2003 - 03.2005
Deckhand and Maintenance - Seasonal Position
Spirit Marine
07.2000 - 08.2003
Skills
- Excellent communication and interpersonal skills, adept at building rapport with clients and colleagues
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and other office management software
- Strong organizational abilities, able to multitask and prioritize tasks effectively
- Detail-oriented and diligent in maintaining accurate records and documentation
- Bilingual in Spanish and English, effectively assisting diverse clientele
- Customer Service
- Listening Skills
- Cash Handling
- Team Collaboration
- Problem-solving skills
- Hospitality services
- Front Office Management
Hobbies and Interests
Cooking international cuisine
Certification
- Licensed FLSD LICENSED - [3 YEARS]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Hilton Garden Inn Park Avenue Hotel
02.2020 - Current
Guest Service Attendant/Bell Service
Hotel on Rivington
11.2018 - 02.2020
Fleet Service Clerk
American Airlines
09.2010 - 04.2015
Mini bar Attendant/Valet Parking/Beach Attendant
Water & Beach Club Hotel
11.2009 - 09.2010
Guest Service Attendant/Bell Service
Hotel Mela
01.2006 - 10.2009
After school Dance Instructor - Salsa and Mambo
Public School 230
09.2003 - 03.2005
Deckhand and Maintenance - Seasonal Position
Spirit Marine
07.2000 - 08.2003
- Licensed FLSD LICENSED - [3 YEARS]
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