Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

Ramon Ryan

PHILADELPHIA,PA

Summary

Experienced, multifaceted customer service leader with more than 15 years of expertise in demonstrating a customer-focused mentality, problem-solving and managing high-performing teams to meet corporate satisfaction goals. Proven history of leading by example, prioritizing customer needs and driving teams to improve and maintain a positive customer experience during every interaction. Highly proficient in recruiting, training and coaching staff, fostering a team-environment where the highest levels of quality, attendance and performance are demonstrated. Respected leader with the ability to motivate and build trusting relationships with team members and develop positive working relationships across all levels.

Overview

12
12
years of professional experience

Work History

Junior Branch Manager

Sixt Rent A Car
10.2022 - Current
  • Managed third party vendor contracts to ensure the needs of the business were being met, while holding them accountable.
  • Weekly review of KPI's with branch staff to see where we are at and what needs to be focused on.
  • Weekly team meetings with all team members.
  • Hire & Train all Customer Service Associates, Fleet Planners, assist in developing RSA's and other members of managment.
  • Ensure all billing and invoices are completed in a timely manner including penalty reimbursements.
  • Streamlined and monitored Customer Image daily to make sure we are aligned with the company standards of Sixt.
  • Maintain monthly branch schedule for employees and third party contractors.
  • Responsible for all (I.T) issues/concerns throughout the building.

Operations Manager

AVIS Budget Group
06.2019 - 10.2022
  • Supervise the rental/return process; minimize wait time and promote fast, friendly, customer-focused service
  • Manage the enhanced cleaning and sanitizing protocols of returned vehicles as per covid-19 guidelines
  • Ensure operations workflow, aligning shuttle driver plans with customer pickup expectations while following department of transportation guidelines
  • Maximize corporate revenue through productive and efficient sales and fleet management, including bi-weekly meetings with rental agents to ensure corporate sales goals are met and ensuring proper maintenance of all vehicles
  • Develop and execute staffing schedules based in business while complying with local union bargaining guidelines
  • Manage Voice of the Customer survey system, which includes identifying customer issues and provide a resolution to ensure a positive customer experience
  • Ensure all lost and found items are entered into system and available for customers to claim
  • Conduct and or participate in the recruitment, interviewing and hiring of location employees
  • Work with employees to coach and develop them for the next level of success.

Retail Store Manager

GOODWILL
12.2017 - 06.2019
  • Led a team of external partners, including local school districts, to recruit and train volunteers to implement the Goodwill mission of providing wraparound services for those in need
  • Motivated store associates to provide excellent customer experience
  • Led monthly touchpoint meetings with employees to discuss professional and personal growth as well as coach toward long-term goals
  • Provided technological support, troubleshooting for software and router issues as needed across local stores
  • Monitored incoming production retail units and regulated pricing to ensure compliance with monthly financial goals
  • Conducted weekly meetings with department managers to identify, escalate and resolve store operational issues.

Senior Business Operations Area Manager

Old Navy Gap, Inc.
06.2012 - 12.2017
  • Planned and oversaw strategic and operational programs and services to align with organizational goals
  • Provided strategic advice and recommendations to leadership in the development, implementation and evaluation of operating policy, practices and procedures
  • Led staff of employees that implemented programmatic and operational effectiveness.

Senior Merchandise Manager

Old Navy Gap, Inc.
02.2014 - 06.2015
  • Led a team of employees to receive and record inventory and efficiently transition product to store trucks or shelves
  • Monitored product and fashion trends, work with various vendors and manufacturers and handle promotional and marketing materials.

Service and Training Manager

Old Navy Gap, Inc.
01.2013 - 01.2014
  • Identified and monitored training needs of staff and organization; provided recommendations for improved customer experience
  • Trained team of employees to receive and record inventory and efficiently transition product to store trucks or shelves
  • Collaborated to design and implement training programs and policies to meet organizational needs.

Senior Program Director

Youth Men's Christian Alliance (YMCA)
06.2011 - 03.2013
  • Directed the overall development, growth, leadership and supervision of all youth programs in support of community outreach
  • Collaborated with CEO, community business partners, Board of Directors and school administrators to procure the continuation of a strong community reputation as a leader in youth programs
  • Supervised over sixty counselors and seasonal camp staff in executing more than thirty programs at four separate locations
  • Increased member retention year over year by five percent
  • Oversaw Demonstrated and motivated employees to implement tasks with a customer-friendly spirit.

Brand Associate

Old Navy Gap, Inc.
02.2012 - 12.2012
  • Demonstrated model behavior to motivate team members; collaborated with department managers on opportunities to sell product and meet or exceed sales goals
  • Embraced the role of brand ambassador and trendsetter with a fashion forward mindset in support of company brand and increased customer sales
  • Responsible for setting and executing safety and cleanliness procedures across multiple facilities; maintained loss prevention and environmental safety awareness guidelines
  • Accountable for overall recruitment and point-of-service training for all employees.

Education

Associates Degree in Business Management -

Delaware County Community College
Broomall, PA

Skills

  • Customer Experience
  • Customer Service
  • Communication
  • Problem Solving
  • Team Building
  • Coaching
  • Diplomacy
  • Recruitment
  • Human Resources
  • Fundraising
  • Campaign Marketing
  • Community Engagement
  • Nonprofit Experience
  • Relationship Building and Management

Volunteer Experience

  • Alex's Lemonade Stand Foundation
  • YMCA
  • Pennsylvania SPCA

Timeline

Junior Branch Manager

Sixt Rent A Car
10.2022 - Current

Operations Manager

AVIS Budget Group
06.2019 - 10.2022

Retail Store Manager

GOODWILL
12.2017 - 06.2019

Senior Merchandise Manager

Old Navy Gap, Inc.
02.2014 - 06.2015

Service and Training Manager

Old Navy Gap, Inc.
01.2013 - 01.2014

Senior Business Operations Area Manager

Old Navy Gap, Inc.
06.2012 - 12.2017

Brand Associate

Old Navy Gap, Inc.
02.2012 - 12.2012

Senior Program Director

Youth Men's Christian Alliance (YMCA)
06.2011 - 03.2013

Associates Degree in Business Management -

Delaware County Community College

Similar Profiles

CREATE PROFILE
Ramon Ryan