Ramon Sanchez
Novi,MI
Summary
Dynamic Operations Manager with a proven track record at Floor & Decor, enhancing customer satisfaction and streamlining operations. Skilled in performance management and cross-functional communications, I successfully led teams to achieve business goals while implementing effective inventory management strategies. Fluent in Spanish, I foster strong relationships and drive team success.
Overview
17
17
years of professional experience
Work History
Operations Manager
Floor & Decor
06.2013 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Associate
Abercrombie & Fitch
01.2009 - 06.2014
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Arts - Graphic Design
Waubonsee Community College
Sugar Grove, IL03-2012
High School Diploma -
Kaneland High School
Maple Park, IL04-2009
Skills
- Team leadership
- Fluent in Spanish
- Policies and procedures implementation
- Business development
- Risk management
- Warehouse operations
- Inventory management
- Performance management
- Budgeting and cost control
- Goal setting
- Troubleshooting and problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Floor & Decor
06.2013 - Current
Sales Associate
Abercrombie & Fitch
01.2009 - 06.2014
Associate of Arts - Graphic Design
Waubonsee Community College
High School Diploma -
Kaneland High School
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