Summary
Overview
Work History
Education
Skills
Certification
SnowBoarding, working on personal vehicle, and working out.
Timeline
Generic

Ramon Sandoval

Tucson,AZ

Summary

Hardworking Mechanic successful at completing inspections, maintenance and repairs on all types of vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Productive reconditioning and professional shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with 2 years of experience working with automotive tools and components. Timely with engine diagnostics and repair estimates. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Reconditioning Technician

Royal Automotive
11.2022 - Current
  • Enhanced vehicle appearance by performing thorough interior and exterior cleaning, ensuring customer satisfaction.
  • Streamlined reconditioning processes for better efficiency and reduced turnaround time in preparing vehicles for sale.
  • Diagnosed mechanical issues through careful inspection and testing, resulting in accurate repairs and improved vehicle performance.
  • Collaborated with team members to complete reconditioning tasks on schedule, contributing to a well-organized workflow.
  • Maintained a safe working environment by adhering to safety protocols and proper equipment usage, reducing workplace accidents.
  • Increased service quality by regularly maintaining tools and equipment, ensuring optimal functionality during reconditioning tasks.
  • Addressed customer concerns regarding vehicle condition, providing detailed explanations of required services to ensure understanding and satisfaction.
  • Performed emissions tests according to standard procedures.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Coordinated with parts department to determine availability of necessary components.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Analyzed vehicle data using advanced diagnostic equipment.

Sales Associate

Slot Machine Store
05.2021 - 11.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

GED -

Mcat High School
Marana, AZ
05.2021

Skills

  • Electrical Systems
  • Mechanical Aptitude
  • Tire balancing
  • Welding Techniques
  • Steering systems
  • Air Conditioning Service
  • Suspension Systems
  • Engine maintenance
  • Wheel Alignment
  • Vehicle Inspection
  • Upholstery Repair
  • Road Test Analysis
  • Headlight restoration
  • Emission Control

Certification

  • AST - Advanced Service Technician
  • CST - Certified Service Technician

SnowBoarding, working on personal vehicle, and working out.

Started Snowboarding recently and grew with the sport. Always trying to get better and learn new skills/tricks. Working on my vehicle is fun when I am adding modifications, but sometimes have to repair broken parts or modules that are not working. Working out is a passion of mine for the reason to keep in shape and grow mentally and physicaly. 

Timeline

Reconditioning Technician

Royal Automotive
11.2022 - Current

Sales Associate

Slot Machine Store
05.2021 - 11.2022

GED -

Mcat High School

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Ramon Sandoval