Ramon Santana Guzman
Orlando
Summary
Dedicated Mail Delivery Specialist with extensive experience in logistics and mailing services. Proven track record of adhering to mailing guidelines and optimizing delivery efficiency. Recognized for reliability and delivering best-in-class service consistently. Aims to leverage expertise to enhance operational performance in a challenging new role.
Overview
10
10
years of professional experience
Work History
Carrier Technician
USPS
Orlando
12.2023 - Current
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Delivered various types of mail on routes according to strict timelines.
- Followed company regulations for safe driving practices on highways and local roads.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Scanned items using portable electronic scanner to provide tracking and delivery information.
- Obtained receipts for registered and certain insured mail.
Carrier
USPS
Orlando
11.2023 - 12.2023
- Delivered various types of mail on routes according to strict timelines.
- Delivered mail to residents and businesses within the assigned area.
- Scanned items using portable electronic scanner to provide tracking and delivery information.
- Observed road rules, weather, road conditions, and other factors to maintain a safe driving record.
- Sorted mail for delivery, arranging mail in delivery sequence.
City Carrier Assistant 2
USPS
Orlando
01.2023 - 11.2023
- Delivered various types of mail on routes according to strict timelines.
- Assisted customers with package pickups, deliveries, and inquiries.
- Obtained signed receipts for registered, certified, and insured mail, collecting associated charges and completing necessary paperwork.
- Obtained receipts for registered and specific insured mail.
- Routed all classes of mail in sequence of delivery along established route.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Acquired customer signature for registered and insured mail.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
City Carrier Assistant 1
USPS
Orlando
12.2021 - 01.2023
- Delivered various types of mail on routes according to strict timelines.
- Acquired customer signature for registered and insured mail.
- Collected signatures on parcels requiring proof of delivery.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Maintained professional and effective public relations with customers and community members.
- Scanned labels on letters or parcels to confirm receipt.
- Prepared mail in sequence of delivery for optimal productivity.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Delivery Driver
Optimal US Logistics
Orlando
09.2017 - 12.2021
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Received daily delivery instructions and route assignments from dispatch.
- Utilized GPS and maps for efficient route planning.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Manager
Circle K
Kissimmee
10.2015 - 09.2017
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed vendor relationships by negotiating contracts, and ensuring the timely delivery of goods and services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Implemented quality control measures to uphold company standards.
Assistant Manager
Dollar Tree
Kissimmee
11.2014 - 10.2015
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints promptly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Civil Engineering
Polytechnic University of Puerto Rico
San Juan, Puerto RicoHigh School Diploma -
Colegio Bautista Dominicano
Hato Mayor, Dominican Republic05-1999
Skills
- Mail sorting
- Route planning
- Delivery tracking
- Customer service
- Vehicle inspection
- Safe driving
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Route optimization
- Mail distribution
- Route management
- Sorting mail
- Route navigation
- Postal regulations
- Street orientation
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Carrier Technician
USPS
12.2023 - Current
Carrier
USPS
11.2023 - 12.2023
City Carrier Assistant 2
USPS
01.2023 - 11.2023
City Carrier Assistant 1
USPS
12.2021 - 01.2023
Delivery Driver
Optimal US Logistics
09.2017 - 12.2021
Manager
Circle K
10.2015 - 09.2017
Assistant Manager
Dollar Tree
11.2014 - 10.2015
Bachelor of Science - Civil Engineering
Polytechnic University of Puerto Rico
High School Diploma -
Colegio Bautista Dominicano
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