Ramon Santoyo
Fresno,CA
Summary
Dependable installation and repair professional knowledgeable about residential and commercial garage door systems. Committed team player with an organized approach and superior work ethic. Successful at developing long-lasting customer relationships. Operating independently or with a team to perform repairs and install new systems with speed and accuracy. Adept at using equipment and tools to complete work. Good documentation and money handling abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Garage Door Installer
Cristo's Garage Doors
Fresno, CA
09.2023 - 12.2023
- Replaced worn or broken parts including hinges, tracks, pulleys, locksets.
- Aligned sensors for correct operation of automatic opening systems.
- Secured sections with lag screws to prevent movement during operation.
- Adjusted tension on springs to ensure proper operation of the door system.
- Performed routine maintenance checks on all installed equipment to ensure safe operation.
- Troubleshot systems to find root causes of problems and determine repair needs.
- Drilled holes to install door hardware.
- Took accurate measurements and estimated materials and time for each job.
- Demonstrated how to operate all components of the door system to customers upon completion of installations.
- Installed trim pieces around entryways according to manufacturer specifications.
- Instructed building and homeowners in strategies for care and maintenance of doors.
- Conducted post-installation inspections to verify that all components were working properly.
- Repaired bent or misaligned tracks using specialized tools.
- Worked in a team environment when needed in order to complete jobs efficiently and safely.
- Tested safety mechanisms to verify they were functioning correctly.
- Checked weather seals for proper fitment around frames and doors.
- Inspected existing garage doors and hardware to determine the best installation approach.
- Responded quickly to customer inquiries regarding product issues or service requests.
- Installed new garage doors, openers and related components such as springs, cables and rollers.
- Measured and marked areas for door installation.
- Connected wiring between opener units and wall switches for remote control capabilities.
- Ran wiring, adjusted door and calibrated to set up.
- Programmed remotes and keypads for customer use.
- Provided customers with detailed information on product features, benefits and warranties.
- Collected payment directly from customers and provided receipts.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Builders flooring
Clovis, CA
02.2019 - 12.2022
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
- Responded to customer questions and complaints and documented consumer communications
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Monitors and resolved [Type] issues in timely manner
- Assisted associates with problem resolutions
- Trained new associates on store programs and policies
- Resolved customer inquiries, complaints, and issues while proactively using [Type] techniques to provide solutions
- Responded to questions and followed up on customer interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Live Hanger
foster farms
- Shackled hind legs of animals to raise for slaughtering and skinning
- Operated and controlled speed of conveyor belt with knee-controlled lever
- Controlled hydraulic bar with leg to support continuous flow
- Severed jugular veins to drain blood and facilitate slaughtering
- Severed animals' veins to quickly drain blood during slaughtering process
- Safety Mentor insuring workers safety and concerns about work and if they needed
Education
High School Diploma -
Atwater High School
Skills
- Collecting Measurements
- Maintaining Equipment
- Producing Receipts
- Following Safety Practices
- Diagnosing Problems
- Residential Installations
- Collecting Payments
- Component Replacement
- Adhering to Safety Standards
- Preventive Maintenance
- Decision-Making
- Teamwork and Collaboration
- Training & Development
Languages
English
Professional
Spanish
Professional
Timeline
Garage Door Installer
Cristo's Garage Doors
09.2023 - 12.2023
Customer Service Representative
Builders flooring
02.2019 - 12.2022
Live Hanger
foster farms
High School Diploma -
Atwater High School
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