RAMON TORRES JR
Hixson,TN
Summary
Dedicated sales associate with a strong background in customer service, vehicle demonstrations, and relationship management. Proven ability to address inquiries and resolve issues efficiently. Results-driven sales associate with over 15 years of experience in the automotive industry. Skilled in product knowledge, upselling, and effective communication, contributing to enhanced team performance and customer satisfaction. Dynamic professional known for strong problem-solving abilities and effective communication. Experienced in conducting vehicle demonstrations and managing customer relationships, ready to drive sales growth and exceed targets.
Overview
25
25
years of professional experience
Work History
Sales Associate
MARSHAL MIZE FORD
Hixson, Tennessee
12.2024 - Current
- Assisted customers in selecting vehicles based on needs and preferences.
- Maintained knowledge of current inventory and promotions to inform customers.
- Collaborated with team members to ensure a seamless customer experience.
- Conducted vehicle demonstrations highlighting key features and benefits.
- Addressed customer inquiries and resolved issues efficiently and professionally.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Managed follow-up communications with customers post-purchase for satisfaction checks.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Crown Jeep Dodge Chrysler
Cleveland, Tennessee
08.2020 - 09.2023
- Assisted customers in selecting vehicles based on needs and preferences.
- Maintained knowledge of inventory and features of all vehicle models.
- Collaborated with team members to enhance customer service standards.
- Conducted vehicle demonstrations to showcase performance and features.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Mtn View @ 153
Chattanooga, Tennessee
02.2017 - 07.2020
- Assisted customers in selecting vehicles based on needs and preferences.
- Maintained knowledge of inventory and features of all vehicle models.
- Collaborated with team members to enhance customer service standards.
- Participated in training sessions to improve product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Sales Associate
Kia of Chattanooga
Chattanooga, Tennessee
08.2013 - 02.2017
- Assisted customers in selecting vehicles based on needs and preferences.
- Maintained knowledge of inventory and features of all vehicle models.
- Collaborated with team members to enhance customer service standards.
- Participated in training sessions to improve product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Prebul Autogroup
Chattanooga, Tennessee
03.2004 - 04.2011
- Assisted customers in selecting vehicles based on needs and preferences.
- Maintained knowledge of inventory and features of all vehicle models.
- Processed sales transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
Hunt Nissan
Chattanooga, Tennessee
02.2001 - 03.2004
- Assisted customers in selecting vehicles based on needs and preferences.
- Maintained knowledge of inventory and features of all vehicle models.
- Conducted vehicle demonstrations to showcase performance and features.
- Collaborated with team members to enhance customer service standards.
- Processed sales transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues in a timely manner.
- Participated in training sessions to improve product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05-1995
Skills
- Vehicle selection
- Inventory management
- Customer inquiries
- Sales transactions
- Vehicle demonstrations
- Customer relationship management
- Team collaboration
- Product knowledge
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Follow-up processes
- Active listening
- Upselling and cross selling
- Feedback implementation
- Outgoing personality
- Exceeds sales goals
- Sales training
- Sales expertise
- Goal tracking
Timeline
Sales Associate
MARSHAL MIZE FORD
12.2024 - Current
Sales Associate
Crown Jeep Dodge Chrysler
08.2020 - 09.2023
Sales Associate
Mtn View @ 153
02.2017 - 07.2020
Sales Associate
Kia of Chattanooga
08.2013 - 02.2017
Sales Associate
Prebul Autogroup
03.2004 - 04.2011
Sales Associate
Hunt Nissan
02.2001 - 03.2004
High School Diploma -
Ooltewah High School