Ramon Veras
MIAMI,FL
Summary
Highly experience, honest, reliable with excellent customer service. Looking for a position where I can put my skills in use. I offer outstanding team leadership, open and closed store/workplace, delegate, supervise among others things and help in the processing and follow up on all procedure until closing. Work with variety of programs. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
11
11
years of professional experience
Work History
CNA
247 Nursing Care
9425 Sunset Dr #170, Miami, FL 33173
03.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Educated patients and family members on best home care practices for healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Server
Bill Hansen Catering
2167 S Bayshore Dr, Miami, FL 33133
11.2018 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Maintained flexible work schedule to meet event needs.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Arranged linens and table settings according to seating plan and event theme.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Upheld the company''s reputation for excellence by adhering to established service standards while continually seeking opportunities for improvement in personal performance.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
- Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
- Cleared dishes and glassware quickly following each course.
- Ensured all serving utensils were sanitized before use and replaced regularly throughout the event duration for enhanced hygiene practices.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
- Boosted efficiency during high-volume events through proactively identifying potential bottlenecks in service flow and communicating solutions promptly with team members.
- Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
Delivery Driver
Runner Express ( Amazon)
6703 NW 7th St, Miami, FL 33126
09.2020 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Call Center Representative
Alorica
02.2018 - 10.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
General Labor Worker
Odebrecht
01.2017 - 05.2017
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Ensured compliance with OSHA regulations by maintaining accurate records and documentation of safety measures taken.
Sales Associate
Advance Auto
8860 SW 40th St, Miami, FL 33165
01.2013 - 01.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Register Nurse
Miami Dade College
Miami, FLGED -
Miami Dade College
Miami, FL01.2017
Skills
- Team leadership & training
- Cross-functional team coordination
- Policy & procedure administration
- Counseling & coaching
- Positive attitude
- Athletic
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
References
Reference upon request
Languages
Spanish
Native or Bilingual
Timeline
CNA
247 Nursing Care
03.2024 - Current
Delivery Driver
Runner Express ( Amazon)
09.2020 - 12.2021
Server
Bill Hansen Catering
11.2018 - Current
Call Center Representative
Alorica
02.2018 - 10.2018
General Labor Worker
Odebrecht
01.2017 - 05.2017
Sales Associate
Advance Auto
01.2013 - 01.2016
Register Nurse
Miami Dade College
GED -
Miami Dade College