Ramon Verduzco
Quincy,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Personal Banker
KeyBank Corp.
Quincy, WA
08.2022 - Current
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Para Professional
Wahluke School District
Mattawa
10.2021 - 04.2022
- Assisted teachers with planning and preparing lessons for students.
- Created and maintained positive relationships with students, parents, and colleagues.
- Administered assessments to determine student's academic performance levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Helped implement behavior management strategies for individual students.
- Conducted one-on-one tutoring sessions with struggling students when needed.
Fraud Analyst
Bank of America
Tampa, FL
01.2021 - 06.2021
- Managed incoming calls regarding ATM debit card issues.
- Expertly managed the prevention and mitigation of fraudulent activity on ATM debit cards, ensuring prompt replacement in affected cases.
- Assisted in resolving fraud related issues for Spanish and English speaking clients.
- Participated in regular learning sessions for continuous knowledge enhancement.
- Provide support in resolving billing conflicts and addressing credit discrepancies.
- Handled investigation and documentation of fraudulent activity on debit card transactions.
- Conducted interviews with customers to verify their identity and validate information.
Health Insurance Sales Agent
Guidewell Connect
Tampa, FL
08.2020 - 12.2020
- Developed and implemented sales strategies to build relationships with potential clients.
- Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
- Maintained up-to-date knowledge of health care reform laws and regulations.
- Provided ongoing support for existing customers through phone calls, emails, and meetings.
- Performed administrative tasks such as scheduling appointments, updating records, preparing documents, and handling correspondence.
- Researched competitors' offerings and pricing structures to ensure competitive advantage in the marketplace.
- Negotiated contracts with employers or individuals to secure new business opportunities.
Service Clerk
Costco Wholesale
Yakima, WA
10.2017 - 06.2020
- Highly motivated e-commerce agent responsible in providing the optimal outcome for the member
- Assisting members over phone/chat in resolving issues with their Costco.com orders
- Processing manual orders and taking payment over the phone
- Communicating with vendors and buyers to provide assistance with items/orders
- Proactive management of return Small Pack and LTL pick-ups
- Strategizing and solving complicated member requests within a timely manner
- Use of Oracle, OMS, Google Hangouts, Excel, Word, Verint, WFM, Gmail, Cisco.
Education
Dentistry Dental Assisting -
Yakima Valley Technical Skills Center
Yakima, WA06.2015
High School Diploma -
A.C Davis High School
Yakima, WA06.2015
BBA - Business Administration And Management
Hillsborough Community College
Tampa, FLSkills
- Professional Appearance
- Customer Service
- Product Knowledge
- Positive Attitude
- Attention to Detail
- Call Center Operations
- Cross-Selling and Upselling
- Inbound and Outbound Calling
- Issues Resolution
- Banking Policies and Procedures
- Relationship Building
- Financial Advising
- Cash Handling
- Accounting and Finance
- Cash vault audit
- Loan Processing
Languages
- English, Expert
- Spanish, Expert
References
References available upon request.
Timeline
Personal Banker
KeyBank Corp.
08.2022 - Current
Para Professional
Wahluke School District
10.2021 - 04.2022
Fraud Analyst
Bank of America
01.2021 - 06.2021
Health Insurance Sales Agent
Guidewell Connect
08.2020 - 12.2020
Service Clerk
Costco Wholesale
10.2017 - 06.2020
Dentistry Dental Assisting -
Yakima Valley Technical Skills Center
High School Diploma -
A.C Davis High School
BBA - Business Administration And Management
Hillsborough Community College
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