Ramon Villa
El Paso,TX
Overview
17
17
years of professional experience
Work History
Seasonal Tier 1 Contact Center Representative
KECH, Inc.
El Paso, TX
02.2025 - Current
- Remote temporary position providing incoming telephone customer support for the TriWest Healthcare Alliance.
- Supported beneficiaries and providers with Tier 1 support.
Customer Support Advocate
Harte-Hanks
El Paso, TX
09.2024 - 02.2025
- Remote position providing phone support for Max streaming service within the United States.
- Customer advocate for assistance with technical support and billing issues.
FAFSA/Student Loan Customer Support
FH Cann
El Paso, TX
03.2024 - 08.2024
- Remote position providing phone and email support for students and parents using FASFA.gov and various student loan providers.
- Assisted with technical support for the website as well as knowledge assistance.
Customer Service Representative
Alorica
El Paso, TX
11.2023 - 01.2024
- In-person contact center providing phone support for Bank of America customers.
- Assisted with operations regarding technical support of BOA.com, the Bank of America mobile application, and customer support for consumer accounts.
Night Auditor
Homewood Suites by Hilton
El Paso, TX
03.2023 - 10.2023
- Assisted with managing operations of the Front Desk overnight, guest satisfaction, money management, concierge services, and hotel security.
Associate Customer Support Representative
Domino's Pizza LLC
El Paso, TX
03.2022 - 12.2022
- Remote position providing phone and email support for corporate Customer Service, Consumer Care (Rewards), and Product Incident lines of the World Resource Center (WRC) out of Ann Arbor, MI.
Team Member
Tractor Supply Co.
Central Square, NY
06.2021 - 03.2022
- Worked as a Team Member providing customer service/support, retail money management, logistics, and inventory management.
Advanced Transportation Supervisor
CPS Recruitment/ MAS (Medical Answering Service)
Central Square, NY
11.2020 - 06.2021
- Remote temporary position. Provided support to Medicaid Enrollees as part of a Supervisory line for non-emergency medical transportation.
Virtual Customer Service Associate
Amazon.com
Central Square, NY
05.2020 - 10.2020
- Remote temporary position. Assisted with providing virtual customer support via phone and chat for Amazon.com retail customers, as well as Amazon Business customers.
Team Member
Tractor Supply Co.
Central Square, NY
10.2019 - 05.2020
- Worked on a team responsible for the opening and on-boarding of a new retail location.
- Specialties included logistics, money management, and inventory management.
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Contact Centers and Hospitality industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Education
High School Diploma -
Irvin High School
El Paso, TX 08.1997 - 05.2001
No Degree - Music Education
The University of Texas At El Paso
El Paso, TX 05.2001 - 05.2002
Skills
- Script adherence
- Complaint resolution
- CRM software
- Call handling
- Inbound phone calls
- System documentation
- Customer support
- Technical troubleshooting
Timeline
Seasonal Tier 1 Contact Center Representative
KECH, Inc.
02.2025 - Current
Customer Support Advocate
Harte-Hanks
09.2024 - 02.2025
FAFSA/Student Loan Customer Support
FH Cann
03.2024 - 08.2024
Customer Service Representative
Alorica
11.2023 - 01.2024
Night Auditor
Homewood Suites by Hilton
03.2023 - 10.2023
Associate Customer Support Representative
Domino's Pizza LLC
03.2022 - 12.2022
Team Member
Tractor Supply Co.
06.2021 - 03.2022
Advanced Transportation Supervisor
CPS Recruitment/ MAS (Medical Answering Service)
11.2020 - 06.2021
Virtual Customer Service Associate
Amazon.com
05.2020 - 10.2020
Team Member
Tractor Supply Co.
10.2019 - 05.2020
No Degree - Music Education
The University of Texas At El Paso
05.2001 - 05.2002
High School Diploma -
Irvin High School
08.1997 - 05.2001
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