Ramon Williamson

• Streamlined front desk operations, enhancing guest check-in and check-out efficiency.
• Coordinated training programs for new staff, improving service quality and team performance.
• Developed and implemented strategies to boost guest satisfaction scores through feedback analysis.
• Oversaw inventory management processes, ensuring optimal stock levels and timely replenishment.
• Managed budgeting activities, aligning departmental expenditures with financial targets and forecasts.
• Collaborated with marketing teams to design promotional campaigns, driving increased occupancy rates.
• Conducted regular audits of operational procedures, identifying areas for process improvement and compliance adherence.
• Led cross-departmental meetings to enhance communication and coordination among staff members.
• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed team schedule with eye for coverage needs and individual strengths.

• Managed front office operations, ensuring seamless guest check-in and check-out processes.
• Supervised and trained front desk staff, enhancing team performance and customer service standards.
• Implemented operational procedures to improve efficiency in handling guest inquiries and reservations.
• Coordinated with housekeeping and maintenance teams to ensure swift responses to guest requests.
• Oversaw inventory management of front office supplies, optimizing resource allocation and cost-effectiveness.
• Developed training programs for new employees, fostering a culture of service excellence within the team.
• Conducted regular performance evaluations, providing feedback and support to drive staff development.
• Analyzed guest feedback to identify areas for improvement, implementing strategies that enhanced overall satisfaction.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.

• Led housekeeping team to achieve high cleanliness standards and guest satisfaction ratings.
• Developed and implemented efficient cleaning protocols to streamline operations and reduce turnaround times.
• Conducted regular inspections to ensure compliance with health and safety regulations.
• Trained and mentored staff on best practices in housekeeping procedures and customer service.
• Managed inventory of cleaning supplies, optimizing usage while minimizing waste.
• Collaborated with other departments to coordinate special events and room setups efficiently.
• Resolved guest complaints promptly, ensuring a positive experience during their stay.
• Analyzed operational processes to identify areas for improvement and implement strategic enhancements.
• Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
• Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
• Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
• Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.

• Managed guest check-ins and check-outs, ensuring efficient service delivery.
• Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
• Coordinated room assignments and housekeeping requests to optimize operational flow.
• Maintained accurate records of reservations and billing transactions for accountability.
• Collected room deposits, fees, and payments.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Answered customer telephone calls promptly and appropriately handled needs.

• Managed guest check-ins and check-outs, ensuring seamless front desk operations.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated room assignments to optimize occupancy and enhance guest satisfaction.
• Trained new front desk staff on procedures and best practices for efficient operations.
• Developed and maintained effective communication with housekeeping and maintenance teams.
• Monitored online reviews and feedback, suggesting improvements to management for better service delivery.
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

• Developed and implemented youth engagement programs to foster personal growth and leadership skills.
• Coordinated training sessions for staff and volunteers, enhancing program delivery and participant experience.
• Facilitated workshops on conflict resolution, teamwork, and effective communication among youth participants.
• Assessed individual needs of participants to tailor programs for optimal development outcomes.
• Collaborated with community organizations to expand outreach efforts and promote program participation.
• Mentored junior staff in best practices for youth interaction and program facilitation techniques.
• Analyzed program feedback to refine activities, ensuring alignment with organizational goals and participant interests.
• Advocated for youth initiatives within the organization, driving strategic planning efforts for future programming opportunities.
• Maintained documentation and records of training activities and group events.
• Organized and attended meetings, trainings and conferences with foster parents to deliver information on youth progress.
• Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
• Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
• Delivered youth transitional assistance in areas of education, life skills and career development.
• Created and facilitated recreation and education activities for youths to engage in groups in safe environment.

Key Responsibilities

Technical/Professional:

• Escorts the Puisne Judge to and from Court;
• Runs errands for the Puisne Judge;
• Photocopies documents needed in Court;
• Retrieves legal material from Library;
• Carries the Puisne Judge, notes and briefcase to and from Judge's Chambers;
• Assists with the robbing of the Puisne Judge;
• Performs other duties as assigned.
• Good interpersonal skills
• Good written and oral communication skills
• Good time management skill